Unable to log into CHIP / PSX


This article will guide you through the process of creating a case via the Call Logging Tool (CLT) on explore.ms if you are an existing Channel Incentives Platform tool (CHIP) or Partner Sales Exchange (PSX) user, but cannot log in to your account.

More Information

If you are having access issues with CHIP or PSX, please contact your Partner Sales Executive (PSE) to confirm that your registration and access have been correctly set up. 

If you do not know who your PSE is or do not have the contact details, please contact your Operations Account Manager (OAM) who can assist you further in obtaining contact details.

If you require contact details for your OAM, please create a case with our Call Logging Tool (CLT) which you can access at explore.ms.

If your PSE confirms that registration is correct, please create a case in CLT.

To log a case in CLT:
  1. Open explore.ms and click Sign In.
  2. Sign in using your Microsoft Account (previous Live ID) and password.
  3. Under the Tools heading, click Call Logging Tool (CLT) to create your case.
In the event that you cannot access the Call Logging Tool, you can submit your request via email to the following region based teams:

When contacting the appropriate CLT alias, please include your Microsoft Account ID (previous Live ID), a screenshot that reflects the issue you are experiencing, and a brief description of the issue. CLT will escalate your request to the appropriate team for resolution.

ID članka: 2950316 - Poslednji pregled: 17.10.2014. - Verzija: 1

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