In order to access the CHIP tool, you must first be on-boarded into Software Asset Management (SAM) incentives. If you have not been on-boarded, please contact your Partner Sales Executive (PSE) for further information. If you do not know who your PSE is, or require their contact details, please contact your Operations Account Manager (OAM). If you do not know who your OAM is or require their contact details, please log a case via the Call Logging Tool on explore.ms and our customer care team will assist you further.
Additional Access for Existing CHIP Users
If you are already a CHIP user and require additional access, you will need to send an email request to your local Partner Administrator. Upon receipt of your request, your Partner Administrator will add the access you are requesting, and you will then receive an invitation from CHIP to complete your registration process.
If you do not know who the Partner Administrator for your organization is, please log a case via the Call Logging Tool (CLT) on explore.ms as per the instructions below and our support team will assist you further.
Existing CHIP User Experiencing Issues upon Login
To inquire on any access issues that you may be experiencing in CHIP, please log a case via the Call Logging Tool (CLT) on explore.ms.
- Open explore.ms and click Sign In.
- Sign in using your Microsoft Account (previous Live ID) and password.
- Under the Tools heading, click Call Logging Tool (CLT) to create your case.
In the event that you cannot access CLT, please find region specific contact details below:
- Asia Pacific: firstname.lastname@example.org
- Latin America: email@example.com
- North America: firstname.lastname@example.org
- Europe, Middle East, and Africa: email@example.com
When contacting the appropriate CLT alias with an error, please include your Microsoft account (previous Live ID), a screenshot that reflects the issue you are experiencing, and a brief description of the issue. CLT will escalate your request to the appropriate team for resolution.