Missing icon from the Outlook 2013 tile on Windows 8

Symptoms

When you view the tile for Outlook 2013 on the Windows 8 Start screen the icon in the middle of the tile is missing. This is shown in the following figure.



In this situation, the tile continues to function and Outlook 2013 is started when you click the tile.

Normally, the tile for Outlook 2013 contains an icon as shown in the following figure.


Cause

This problem occurs if you have installed the update from the following article but you have not yet installed Office 2013 Service Pack 1 (SP1).

Description of the Outlook 2013 update 2863911: March 11, 2014
http://support.microsoft.com/kb/2863911


Resolution

To resolve this problem, we recommend you install Office 2013 Service Pack 1 (SP1). The download for SP1 is available in the following article.

2817430 Description of Microsoft Office 2013 Service Pack 1 (SP1)
http://support.microsoft.com/kb/2817430

More Information

Office 2013 Service Pack 1 (SP1) is available in either a 32-bit or 64-bit version. The version you install depends on the bitness of your Office installation. Please use the following steps to determine the bitness of your Office installation so you download and install the correct version of SP1.
  1. Start Outlook.
  2. On the File tab click Office Account.
  3. In the Account window, click About Outlook.




    Note, if you see Office Updates in the Product Information section of the Account window, you have a Click-to-run installation of Office 2013 and the information in this article does not apply to your configuration. Do not attempt to install Office 2013 SP1 as the download links in article 2817430 are only for MSI-based installations.



  4. In the About Microsoft Outlook window, note the bitness on the first line.



  5. In the Method 2: Download the SP1 package from the Microsoft Download Center section of article 2817430, click the download link that matches the bitness of your Office installation.

Svojstva

ID članka: 2955150 - Poslednji pregled: 25.03.2014. - Verzija: 1

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