Possible Outlook stability issues with Able2Extract add-in

Symptoms

When using Microsoft Outlook 2010 and specific versions of the Able2Extract add-in, some unexpected behavior may occur. This includes, but is not limited to the following:
  • Outlook crashes or displays the message Microsoft Outlook has stopped working when you try to read certain email messages
  • Outlook crashes when you try to open a folder

Note The use of Outlook with Able2Extract software does not necessarily mean you will see these symptoms, even if you have the version listed in the "Cause" section. These symptoms can also occur under other conditions. This article only lists one possible cause.

Cause

The behavior listed in the "Symptoms" section may occur with the following version of Able2Extract.

FileFile version
A2xAddin.dll1.0.0.1

Resolution

If you are experiencing one or more of the above symptoms and have the Able2Extract add-in installed, review the version of Able2Extract that you are using. If you have the version listed in the "Cause" section, we recommend that you contact Investintech.com Inc. Support for possible updates or additional assistance with this issue.



Third-party information disclaimer


Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


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ID članka: 2965517 - Poslednji pregled: 15.05.2014. - Verzija: 1

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