You can't complete a purchase in the Office 365 portal


When you try to make a purchase in the Office 365 portal, you experience one of the following issues:
  • You're prompted multiple times to sign in to the Office 365 portal.

    Screen shot of the sign in message in the Office 365 portal
  • You receive a message that an issue was found.


To resolve this issue, follow these steps:
  1. In Internet Explorer, click Tools, and then click Internet options.
  2. On the Security tab, make sure that the Enable Protected Mode option is selected for the Internet and Local intranet zones.

    Screen shot of the Enable protected mode option selected in Internet options

    Note Make sure that you click each zone to enable this setting.
  3. Click the Privacy tab. Make sure that cookies aren't disabled. Additionally, consider using the following settings:
    • Use Medium for the Internet zone.

      Screen shot of the Privacy tab in Internet Explorer
    • Or, you can click Advanced and override cookie handling, as shown in the following screen shot:

      Screen shot of the Advanced Privacy Settings dialog box
Still need help? Go to Microsoft Community.

ID članka: 2992087 - Poslednji pregled: 22.12.2016. - Verzija: 1

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