If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems. Tests are included for:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Notes: 

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

  • If your work or school manages your Surface, check with your IT department before running the tool.

Run the Surface Diagnostic Toolkit

  1. Select the Start button, enter Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from the Microsoft Store.

    Get it from Microsoft

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Related topics

If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems. Tests are included for:

  • Windows update and system repair

  • Power supply and battery

  • Touchscreen and display brightness

  • Speakers and microphone

  • Network connectivity

  • Memory and storage

Notes: 

  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

  • If your work or school manages your Surface, check with your IT department before running the tool.

Run the Surface Diagnostic Toolkit

  1. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
    If it's not already installed, you can download it from the Microsoft Store.

    Get it from Microsoft

  2. Follow the on-screen instructions in the Surface Diagnostic Toolkit.

The diagnosis and repair time usually averages 15 minutes or less. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Related topics

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