Change the connected CRM contact
You could connect your Viva Sales customer record to a different CRM contact if you connected Viva Sales contact to the wrong one of multiple contacts in your CRM, for instance.
-
Open the Viva Sales pane and select the contact.
-
On the Dynamics 365 or Salesforce tab, select Connect another record.
Viva Sales suggests contacts to connect.
-
Select one of the suggested contacts or select Create a new contact to create a new one.
If you don’t connect to a different CRM contact, Viva Sales retains the existing connection.
