A memory leak in nonpaged pool memory occurs in Windows Server 2008 R2

Symptoms

When a file server is running Windows Server 2008 R2, a memory leak in nonpaged pool memory may occur. This problem occurs when the server is under heavy load and continues to occur until it stops responding and pool memory is exhausted.

Cause

This problem occurs because of a race condition in the SMB server.

Resolution

To resolve this problem, apply the hotfix that is described in the "More information" section.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.
File information

Workaround

To work around this problem, restart Windows Server 2008 R2.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Egenskaper

Artikel-id: 3002301 – senaste granskning 4 mars 2015 – revision: 1

Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows 7 Enterprise, Windows 7 Professional, Windows 7 Ultimate

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