Microsoft Dynamics Marketing Certificate Renewal Process

Symptom

Microsoft Dynamics Marketing administrative users will receive a "Your Azure authentication certificate is about to expire.  Click here to renew it." alert within the application following the Microsoft Dynamics Marketing version 17.1 upgrade.  This alert will only appear if the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector has been previously configured.

Cause

If the Microsoft Dynamics CRM connector was configured prior to the Microsoft Dynamics Marketing version 17.1 upgrade, the certificate used for authenticating to Microsoft Azure will expire soon. This certificate requires renewal for the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector to continue functioning.

Resolution

To ensure that the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector continues to function after the previous certificate expires, please perform the following steps:

  1. Log into Microsoft Azure with a user who has administrative access to the Service Bus Namespace that contains the synchronization queues for the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector.
  2. In Microsoft Azure, click on the "Service Bus" section in the navigation pane to the left.
  3. Identify the Service Bus Namespace that contains the synchronization queues and click on the row to highlight it.
  4. With the Service Bus Namespace highlighted, click on the "Connection Information" icon at the bottom of the page.
  5. On the "Access connection information" page, copy the Default Key to the clipboard or make a note of it for later reference.
  6. Log into Microsoft Dynamics Marketing with a user that has the Administrator privilege.
  7. Navigate to Settings -> Integration Options and click on the "Click here to renew certificate" hyperlink in the Administration section.
  8. On the "Azure Certificate" page, paste the Default Key that was noted in step #5 into the text box and click OK.


Following the completion of the above steps, the authentication certificate for the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector will be renewed and updated.  Please note that if the Microsoft Dynamics Marketing/Microsoft Dynamics CRM connector is configured after the Microsoft Dynamics Marketing version 17.1 upgrade is deployed, the updated certificate will be used for authentication to Microsoft Azure and no further action is required.
Egenskaper

Artikel-id: 3036060 – senaste granskning 28 jan. 2015 – revision: 1

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