Black screen when you resume a laptop from hybrid shutdown in Windows

This article describes an issue that occurs when you resume a laptop that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 from hybrid shutdown. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

Assume that you have hybrid shutdown enabled on a laptop. When you initialize the shutdown operation, before the shutdown operation is complete, you also do something else, such as closing the lid that makes the computer enter into sleep state. After you resume the computer from sleep state, the shutdown operation will continue, and the system enters into hybrid shutdown state. After you resume the laptop from this hybrid shutdown state, you may see a black screen, and you cannot log on to the system.

Resolution

To resolve this issue, install the hotfix that is described in this article together with the April 2015 win32k.sys package (3042216).

Hotfix information

Important Do not install a language pack after you install this hotfix. If you install a language pack, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed on Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Egenskaper

Artikel-id: 3044759 – senaste granskning 20 maj 2015 – revision: 1

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