Remote Desktop Shortcuts Missing After Upgrade

Symptoms

When you upgrade from Microsoft Windows 2000 with Internet Information Services (IIS) to Microsoft Windows Server 2003 or Windows XP,
Remote Desktop Connection does not appear in the
Start menu or the System Properties list.

Cause

This may occur if permissions on the \Inetpub directory or the \Inetpub\Adminscripts directory deny full control to the local System account.

Resolution

To restore the Start menu shortcuts:
  1. In Windows Explorer, right-click
    \Inetpub\Adminscripts, and then click Sharing and Security.
  2. On the Security tab, click
    Add, type System, click
    OK, grant the account full control, and then click
    OK.
  3. Insert the Windows 2003 Server CD, click Perform Additional Tasks, and then click Setup Remote Desktop Connection.
  4. Accept the license agreement, click Next, click Next again, and then click Install. Click Finish when installation is complete.
  5. Exit the CD.
To restore the System Properties Remote tab:
  1. In Windows Explorer, right-click
    \WINNT\system32\remotepg.dll, and then click Open With.
  2. In the next dialog box, click Open With, click Select the program from a list, and then click OK.
  3. Click Browse, and then locate
    \WINNT\System32\regsvr32.exe.
  4. Select this file, click Open, and then click OK.

Workaround

Although the shortcuts have not been installed, Remote Desktop Connection is installed. You can run Remote Desktop Connection by calling the executable file as follows:
  1. Click Start, and then click
    Run.
  2. Type mstsc.exe, and then click
    OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

References

For additional information about the upgrade of Internet Information Services, click the following article number to view the article in the Microsoft Knowledge Base:
332103 IIS 6.0: IIS Admin Service Does Not Start After Upgrade
Egenskaper

Artikel-id: 811940 – senaste granskning 30 juli 2008 – revision: 1

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