MSBBN: Broadband Network Utility Reports Incorrect Information

SYMPTOMS

When you use the Microsoft Broadband Network Utility (BNU) to connect to the Internet, you may notice one or more of the following behaviors:
  • The BNU may display an incorrect Internet Protocol (IP) address for your computer.
  • The BNU may incorrectly report that your computer is not connected to the Internet.
  • The BNU icon on the taskbar may incorrectly report that your computer is not connected to the Internet.
Your Internet connection works as expected even though the BNU reports incorrect information.

CAUSE

This issue may occur if the Broderbund Zone Alarm firewall program is installed on your computer.

RESOLUTION

To resolve this issue, remove the Zone Alarm program from your computer. To remove Zone Alarm, follow these steps:
  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. On the menu pane, click Change or Remove Programs.
  3. On the list of currently installed programs, click Zone Alarm, and then click Remove.
  4. Follow the instructions that appear on the screen to complete the process.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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Artikel-id: 819525 – senaste granskning 14 feb. 2017 – revision: 1

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