MSBBN: "Iphlpapi.dll Cannot Start" Error Message When You Try to Install Broadband

SYMPTOMS

When you try to install your Microsoft Broadband Networking
hardware, you may receive the following error message:
Iphlpapi.dll file cannot start.

CAUSE

This issue may occur if both of the following conditions are
true:
  • You are using a Microsoft Windows 98- based or Microsoft Windows Millennium Edition
    (Me)-based computer.
  • The system file Iphlpapi.dll is missing or
    damaged.

RESOLUTION

To resolve this issue, follow these steps.

Completely Remove Your Adapter

  1. Physically remove the Microsoft Broadband Networking
    adapter from your computer.
  2. Re-start your computer in Safe Mode.

    To do this, restart
    your computer, press the F8 key repeatedly while the system is restarting, and
    then click Safe Mode on the Boot menu.
  3. Right-click My Computer, and then click
    Properties.
  4. Click Device Manager, and then expand
    Network Adapters.
  5. Right-click any instances of the Microsoft Broadband
    Networking adapter, and then click Remove.
  6. Restart your computer as you typically do.

Remove the Broadband Networking Program, Microsoft Internet Explorer, and Internet Connection Sharing

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs, click
    Microsoft Broadband Networking, click
    Add/Remove, and then click Remove Microsoft Broadband
    Networking
    .
  3. Click Finish.
  4. Click Start, point toSettings, and then click Control Panel.
  5. Double-click Add/Remove Programs, click
    Microsoft Internet Explorer, click
    Add/Remove, and then click Restore the Previous
    Windows Configuration
  6. Click OK
  7. Click Start, point toSettings, and then click Control Panel.
  8. Double-click Add/Remove Programs, click
    Microsoft Broadband Networking, click
    Add/Remove, click the Windows Setup tab, click
    Internet Tools, and then click
    Details.
  9. Make sure that the Internet Connection Sharingcheck box is not selected.
  10. Click OK, and then click
    OK again.

Rename the Iphlpapi.dll File

  1. Restart your computer in Safe Mode again.
  2. Click Start, click Run,
    type command, and then click
    OK.
  3. At the command prompt, type arp
    -d
    .
  4. At the command prompt, type ren
    c:\windows\system\iphlpapi.dll c:\windows\system\iphlpapi.OLD
    , and
    then press ENTER.
  5. Type exit, and then press
    ENTER.

Restore the Iphlpapi.dll File

  1. Restart your computer as you typically do.
  2. Click Start, click Run,
    and then type sfc.
  3. Click Extract one file from installation
    disk
    .
  4. Type c:\windows\system\iphlpapi.dll, and
    then click Start.

    On the next screen under Restore
    from
    , click Browse, and then locate the
    Windows cab files on your Windows Setup CD.
  5. Click OK.

Reinstall Internet Explorer

  1. Insert your Microsoft Broadband Networking CD in the
    CD-ROM drive.
  2. Quit the Microsoft Broadband Networking Setup Wizard if it
    starts automatically.
  3. Double-click My computer, right-click your CD-Rom drive,
    and then click Explore.
  4. Open the IE6 folder, open the
    eng folder, open the CD folder, and then double-click
    the Ie6setup.exe file to reinstall Internet
    Explorer.

Reinstall Your Broadband Networking Hardware and Software

Follow the instructions that are provided with your Microsoft
Broadband Networking hardware to install your hardware and
software.
Egenskaper

Artikel-id: 823256 – senaste granskning 14 feb. 2017 – revision: 1

Microsoft Broadband Networking 10/100 Ethernet Notebook Adapter, Microsoft Broadband Networking 10/100 Ethernet PCI Adapter, Microsoft Broadband Networking 10/100 Ethernet USB Adapter, Microsoft Broadband Networking Wireless Notebook Adapter MN-720, Microsoft Broadband Networking Wireless USB 2.0 Adapter MN-710

Feedback