I’m not receiving any notifications
You won’t see any notifications if:
-
Your laptop battery is low, or Battery saver has been turned On.
-
If Focus assist (previously known as Quiet Hours) is turned on. Learn how to turn Focus assist off
For some Android devices, your Battery Optimization settings may interrupt your connection. We recommend turning it off in the Link to Windows app on your Android device.
Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization. Scroll down to Link to Windows and then select Don't optimize.
On select Android devices, the steps may be as follows:
Open Android Settings > Apps > Link to Windows > Battery > Optimize battery usage. Select All from the drop-down list, scroll to find Link to Windows, and turn the toggle Off.
Note: If you have a Samsung device and are using Secure Folders, apps and files saved there won't display notifications in the Phone Link. They'll appear only on your Android device.
My notifications have stopped syncing
Notifications work independently to other Phone Link features like messaging and photos. When they stop working, resetting the notification permissions should start the syncing process again.
On your Android device:
-
Go to Settings and search for Notification access.
-
Find Link to Windows in the list and toggle it off and then on again.
-
A popup will appear. Select Allow when prompted.
On your PC:
-
Open the Phone Link and choose Notifications.
-
Wait for your notifications to refresh — they should now sync normally.
I'm not receiving any notifications
-
If your
-
PC’s battery is low or Battery saver mode is turned on, you won’t receive notifications.
-
Focus Assist (formerly known as Quiet Hours) is activated
-
Share System Notifications in your iPhone®’s Bluetooth settings is disabled
-
Bluetooth is disabled on your PC or iPhone®
-
Your iPhone® is out of Bluetooth range
Resolving these issues will trigger resyncing.
