0x8007017C error when Work Folders syncs files in Windows 10

இந்தத் தயாரிப்புகளுக்குப் பொருந்தும்: Windows 10

Symptoms


When Work Folders syncs files in Windows 10, you receive this error message:

The cloud operation is invalid.
(0x8007017C)

This error occurs if the following conditions are met:

This issue typically occurs when Work Folders is set up on a new device or is configured on multiple devices.

Cause


The December 8, 2020—KB4592449 (OS Builds 18362.1256 and 18363.1256) update contains an application programming interface (API) change that causes Work Folders to fail to sync files from server to device.

Workaround


To work around this issue, disable the on-demand file access feature by using one of the following methods.

Method 1: Disable the on-demand file access feature by using Work Folders control panel applet

Here's how to proceed:

  1. Open Control Panel.
  2. Select System and Security > Work Folders.
  3. Clear the Enable on-demand file access checkbox.

Work folders control panel applet

Method 2: Disable the on-demand file access feature by using group policy setting

Here's how to proceed:

  1. Open Group Policy Management Console.
  2. Select User Configuration > Administrative Templates > Windows Components > Work Folders > Specify Work Folders settings.
  3. Change the On-demand file access preference setting to Disabled.

Work Folders group policy setting