"Please Enter your keychain password" error when receiving email in Entourage for Mac


When Entourage for Mac 2008 for Mac tries to receive email messages, you receive the following error message:

Unlock Keychain.
Please Enter your keychain password.
Microsoft Entourage want to use keychain "login"


Your keychain is corrupted and must be repaired.


When you receive the error message, enter your password. Usually your keychain password is the same password as your Mac OS logon password. However, if you do not know your password or if the Mac OS logon password does not work, the keychain must be repaired. 

Microsoft Customer Support Services does not reset or repair the keychain, as such activity can affect all other applications and network issues on the Mac. For help getting the keychain repaired or reset, contact Apple customer support.

More Information

For more information, see the Apple help topic "About keychains."

Also see "Resetting your keychain in Mac OS X."


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