Troubleshoot Office from Office 365 installation and activation issues

INTRODUCTION

This article discusses how to troubleshoot the following issues in Microsoft Office from Office 365:

  • Activation fails and you receive one the following error messages:
    We are unable to connect right now. Please check your network and try again later.
    Sorry, we can’t connect to your account. Please try again later.
  • The installation fails and you receive the following error message:
    Something went wrong Error Code: 30174-4

PROCEDURE

If you have problems installing or activating Office from Office 365, follow these steps to help troubleshoot the issue. After you follow each step, check whether the issue is fixed. If the issue isn't fixed, go to the next step.
Step 1: Check whether you're behind a proxy server
Step 2: Check whether you're behind a firewall
Step 3: Check whether you have the appropriate license
Step 4: If you previously activated an Office 2013 program on the computer, try to remove the existing product key
Step 5: Uninstall and then reinstall the program

Still need help? Go to Microsoft Community.
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Microsoft Office 365 ProPlus, Microsoft Visio Pro for Office 365, Microsoft Project for Office 365

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