Windows Phone 8 is not detected by your computer


When connecting your Windows Phone 8 to your computer, one of the following happens:

  • Your computer doesn't detect your phone.
  • The sync software doesn't open when your phone is connected to your computer.
  • You may get an error related to the connection.

What To Try

Try the following solutions in order: 
  1. Check your USB Connection
  2. Restart your computer and phone
  3. Make sure your phone has the most recent software update
  4. Update your Windows Phone 8 driver
  5. Uninstall or reinstall the current synchronization client
  6. Check for USB settings

รหัสบทความ: 2749484 - การตรวจสอบครั้งสุดท้าย: 17 เม.ย. 2015 - ฉบับแก้ไข: 1

Windows Phone 8 for Consumers