System may restart and not display the "Choose an option" screen in Windows RT, Windows 8, or Windows Server 2012

Symptoms

Assume that you try to restart a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer into the UEFI Firmware Settings screen by configuring the Advanced startup option. In this situation, the computer may restart, and the Choose an option screen does not appear.

Note To configure the Advanced startup option to restart the computer into the UEFI Firmware Settings screen, follow these steps:
  1. From the Settings charm, tap or click Change PC settings.
  2. Tap or click General, and then tap or click Restart now in Advanced startup.
  3. When the Choose an option screen appears, tap or click Troubleshoot, and then tap or click Advanced options in the Troubleshoot window.
  4. In the Advanced options window, tap or click UEFI Firmware Settings.

Cause

This issue occurs because the Logonui.exe process crashes.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows 8Download Download the package now.
All supported x64-based versions of Windows Server 2012Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.


Update replacement information

This update does not replace a previously released update.
File information


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ar-sa_de616e5d7063c69c.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_bg-bg_84a14fe660e417f3.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_cs-cz_2faac6814e6bf41e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:08
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_da-dk_cce4a6a844b1f01d.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:49
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_de-de_ca103be4468844b7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:59
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_el-gr_72a66977359dad45.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:11
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_en-gb_6b7856bf3a3d9cb7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:09
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_en-us_730111dd3566507c.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_es-es_72cc6ec1358d4221.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)11:01
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_et-ee_6c8c3a5139931eb0.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:15
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_fi-fi_11e7736e2aa7344b.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_fr-fr_1583e4c0285f5883.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:58
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_he-il_59a38c620ece5971.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:11
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_hr-hr_5bc03f420d81c637.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:28
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_hu-hu_5cf465080cbf279f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:23
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_it-it_ffabdb06ff913e01.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ja-jp_a1d15a13f2ac4fdc.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)10:59
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ko-kr_453b36c8e51d16f2.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:25
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_lt-lt_e90662c9d744e28f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:28
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_lv-lv_e9d3d14dd6c3237f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:03
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_nb-no_2dcdb7fdbd4242ae.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:22
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_nl-nl_2c0d033bbe6e4c83.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pl-pl_72495dbda390ba37.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:52
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pt-br_749d4861a21a4e1b.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:02
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_pt-pt_757f17cda189bdf7.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:05
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ro-ro_b9b9de0587f08953.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:44
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_ru-ru_bc222991866b4c23.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:50
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sk-sk_5b3d2e3e7b853e4d.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:45
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sl-si_5a4f4ff67c1f5130.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:53
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sr-..-cs_f9d8cc88f577b478.manifest
File versionNot applicable
File size2,442
Date (UTC)02-Feb-2013
Time (UTC)13:48
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_sv-se_581d14067d94567e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:35
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_th-th_fd2735b96ed913bf.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:00
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_tr-tr_012a5e4d6c50586f.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_uk-ua_9d0a40f463817ebb.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)13:50
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-cn_d2877c4b1c882a8e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:02
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-hk_d13274d91d639d1e.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:04
PlatformNot applicable
File nameArm_microsoft-windows-a..component.resources_31bf3856ad364e35_6.2.9200.16518_zh-tw_d683b9a119f906fe.manifest
File versionNot applicable
File size2,422
Date (UTC)02-Feb-2013
Time (UTC)14:06
PlatformNot applicable
File nameArm_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_d9d47d86e0ff39a3.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameArm_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_0f0b6610bb71d630.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)11:26
PlatformNot applicable
File nameArm_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_a430229f2d5ba5cb.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)10:48
PlatformNot applicable
File nameArm_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_70a4aa518a88a93c.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8
File nameX86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_d9d20b2ee1021add.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)09:51
PlatformNot applicable
File nameX86_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20623_none_da4bd69bfa2c57e5.manifest
File versionNot applicable
File size64,443
Date (UTC)02-Feb-2013
Time (UTC)08:30
PlatformNot applicable
File nameX86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_0f08f3b8bb74b76a.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)09:55
PlatformNot applicable
File nameX86_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20623_none_0f82bf25d49ef472.manifest
File versionNot applicable
File size811,870
Date (UTC)02-Feb-2013
Time (UTC)08:09
PlatformNot applicable
File nameX86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_a42db0472d5e8705.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)09:56
PlatformNot applicable
File nameX86_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20623_none_a4a77bb44688c40d.manifest
File versionNot applicable
File size52,689
Date (UTC)02-Feb-2013
Time (UTC)08:21
PlatformNot applicable
File nameX86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_70a237f98a8b8a76.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)09:51
PlatformNot applicable
File nameX86_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_711c0366a3b5c77e.manifest
File versionNot applicable
File size96,585
Date (UTC)02-Feb-2013
Time (UTC)08:30
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.16518_none_35f0a6b2995f8c13.manifest
File versionNot applicable
File size64,451
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameAmd64_microsoft-windows-a..on-authui-component_31bf3856ad364e35_6.2.9200.20623_none_366a721fb289c91b.manifest
File versionNot applicable
File size64,451
Date (UTC)02-Feb-2013
Time (UTC)09:35
PlatformNot applicable
File nameAmd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.16518_none_6b278f3c73d228a0.manifest
File versionNot applicable
File size811,872
Date (UTC)02-Feb-2013
Time (UTC)11:20
PlatformNot applicable
File nameAmd64_microsoft-windows-activexproxy_31bf3856ad364e35_6.2.9200.20623_none_6ba15aa98cfc65a8.manifest
File versionNot applicable
File size811,872
Date (UTC)02-Feb-2013
Time (UTC)09:23
PlatformNot applicable
File nameAmd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.16518_none_004c4bcae5bbf83b.manifest
File versionNot applicable
File size52,693
Date (UTC)02-Feb-2013
Time (UTC)12:12
PlatformNot applicable
File nameAmd64_microsoft-windows-pdc_31bf3856ad364e35_6.2.9200.20623_none_00c61737fee63543.manifest
File versionNot applicable
File size52,693
Date (UTC)02-Feb-2013
Time (UTC)09:03
PlatformNot applicable
File nameAmd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_ccc0d37d42e8fbac.manifest
File versionNot applicable
File size96,599
Date (UTC)02-Feb-2013
Time (UTC)11:04
PlatformNot applicable
File nameAmd64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_cd3a9eea5c1338b4.manifest
File versionNot applicable
File size96,599
Date (UTC)02-Feb-2013
Time (UTC)09:35
PlatformNot applicable
File nameWow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.16518_none_d7157dcf7749bda7.manifest
File versionNot applicable
File size90,888
Date (UTC)02-Feb-2013
Time (UTC)09:52
PlatformNot applicable
File nameWow64_microsoft-windows-twinui_31bf3856ad364e35_6.2.9200.20623_none_d78f493c9073faaf.manifest
File versionNot applicable
File size90,888
Date (UTC)02-Feb-2013
Time (UTC)08:16
PlatformNot applicable
คุณสมบัติ

รหัสบทความ: 2812822 - การตรวจสอบครั้งสุดท้าย: 29 มี.ค. 2013 - ฉบับแก้ไข: 1

คำติชม