Windows 8-based computer freezes when you resume the computer from hibernate mode

Symptoms

Consider the following scenario:
  • You have a Windows 8-based computer that supports connected standby.
  • An external USB optical drive is connected to the computer.
  • You put the computer into hibernate mode.
In this scenario, when you resume the computer from hibernate mode, the computer freezes.

Cause

This issue occurs because a request that is sent from the Cdrom.sys file is kept in a suspended state. Furthermore, the issue is caused by a CD-ROM call does not have a time-out setting.

Resolution

To resolve this issue, install update rollup 2862768, or install the hotfix that is described in this article.

Update information

For more information about how to obtain update rollup 2862768, click the following article number to view the article in the Microsoft Knowledge Base:
2862768 Windows RT, Windows 8, and Windows Server 2012 update rollup: August 2013
Hotfix information


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
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รหัสบทความ: 2859160 - การตรวจสอบครั้งสุดท้าย: 13 ส.ค. 2013 - ฉบับแก้ไข: 1

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