What do I need to know about the Extended Warranty

Summary

This article provides details regarding the Extended Warranty.

More Information

Microsoft Complete for Business offers hardware service coverage for up to three years on both Surface 2 and Surface Pro 3. Price and coverage may vary by region, but the general benefits include:

· Extended hardware service coverage for up to three years.
· Two replacement claims without deductible per warranty period on accidental damage.
· One–on­–one set–up support with a Microsoft technical expert.

An extended warranty plan may be purchased from either of the following:

· An Authorized Device Reseller (ADR).
· Directly thru Surface Commercial Order site by exception only.
· Microsoft Stores Bricks and Mortar Store, even if the device was purchased from another channel—not applicable to APOC or EOC.

Warranty Basics





Helpful Links

·         ADR Returns and Warranty Training

·         Extended Warranty

·         Warranty Support for Professional and Premier Customers
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