This article applies only to a Microsoft Access database (.mdb).
Troubleshooting and Preventing Database CorruptionThe following Knowledge Base article provides the troubleshooting steps that Support Professionals follow when they try to recover a corrupted database.
For additional information about troubleshooting and repairing an Access database, click the following article number to view the article in the Microsoft Knowledge Base:
For additional information about minimizing database corruption, click the following article number to view the article in the Microsoft Knowledge Base:
Additional Troubleshooting ResourcesThe following Knowledge Base articles may be of additional assistance to you in troubleshooting problematic database files.
For additional information about receiving an unexpected error when opening a database, click the article number below to view the article in the Microsoft Knowledge Base:
Data RecoveryThe following may be helpful in attempting to recover data from a damaged or corrupted Access database.
For additional information about recovering data from a corrupted table, click the following article number to view the article in the Microsoft Knowledge Base:
The following companies are known to specialize in this area. You may be able to find additional companies that specialize in this area by searching on the Internet.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Technical Support from MicrosoftMicrosoft Support professionals can assist you in walking through the steps included in the referenced articles. Although they can assist you with troubleshooting in your database, Microsoft cannot guarantee that an Access database can be recovered or that data can be recovered during this process. Because a Support professional will be working with your database, support of this nature is considered to be at an Advisory Services level.
Contacting Advisory Services:Advisory Services is an hourly fee-based, consultative support option that provides proactive support beyond your break-fix product maintenance needs. This is a remote, phone-based support option that includes working with the same technician for assistance with issues like product migration, code review, or new program development. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options. For information on Microsoft Advisory Services, refer to this Microsoft Web site:http://support.microsoft.com/gp/advisoryservice
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