Problems with InterVideo DVD software after upgrading to Windows XP Service Pack 1


You may experience problems with the InterVideo DVD software after you upgrade to Windows XP Service Pack 1 (SP1). When you try to play a DVD by using the InterVideo DVD software, any of the following symptoms may occur:
  • During DVD playback, you may hear audio but see no video.
  • During DVD playback, you may see video but hear no audio.
  • You computer may stop responding (hang) while you are running editing or creation software
  • The video may be scrambled during playback.
Note that this problem may also exhibit symptoms other than these.


A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:
Release Date: 18-Nov-2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name
27-Nov-2002 03:20 5.1.2600.1142 1,821,184 Acgenral.dll
04-Nov-2002 19:45 1,085,382 Sysmain.sdb


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


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