The S/MIME control does not load in OWA when you are running the Exchange Server 2003 OWA client on a Windows XP Service Pack 2-based computer

Symptoms

When you use the Microsoft Exchange Server 2003 version of the Microsoft Outlook Web Access (OWA) client, the Secure/Multipurpose Internet Mail Extension (S/MIME) control does not load after you download and install it from the OWA Options page. You experience the following symptoms:
  • If you click Options in the left pane, the E-mail Security area of the OWA Options page indicates that the S/MIME control is not installed. Only the Download button is available. You expect to see the Encrypt contents and attachments for outgoing messages check box and the Add a digital signature to outgoing messages check box.
  • When you start a new e-mail message, you experience the following symptoms:
    • If you click Options, the E-mail Security section does not appear. You expect to see the Encrypt message contents and attachments and Add a digital signature to this message check boxes.
    • The Encrypt message contents and attachments and Add a digital signature to this message buttons do not appear on the toolbar.
  • You cannot drag attachments to a Compose Message form.
This problem occurs even though the files are correctly installed in the %Windir%\Downloaded Program Files folder and the following registry subkey is set correctly:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{b0f84fec-95ad-4f3e-8fc0-6bc1bbadbf0d}

Cause

This problem occurs when you run the OWA client on a Microsoft Windows XP Service Pack 2 (SP2)-based computer. The Exchange Server 2003 OWA client uses a particular function call to determine whether the S/MIME control is installed. Windows XP SP2 restricts the components that are supported by this function call. Therefore, OWA cannot detect that the S/MIME component is installed.

Resolution

Update information

The following file is available for download from the Microsoft Download Center:

Download Download the Exchange2003-KB883543-x86-ENU.exe package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

This update requires Exchange Server 2003 Service Pack 1.

Restart requirement

You do not have to restart your computer to install this update. However, the following Exchange services are automatically restarted when you install this update:
  • Microsoft Exchange Event
  • Microsoft Exchange Information Store
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Microsoft Exchange POP3
  • Microsoft Exchange IMAP4
  • IIS Admin Service

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
--------------------------------------------------------------
05-Aug-2004 01:58 186 Blank.htm
05-Aug-2004 01:59 884 Ctrl_calendar.css
05-Aug-2004 01:59 8,454 Ctrl_calendar.htc
05-Aug-2004 01:58 32,093 Ctrl_calendar.js
05-Aug-2004 01:59 4,408 Ctrl_calendarview.css
05-Aug-2004 01:59 12,910 Ctrl_calendarview.htc
05-Aug-2004 01:58 76,663 Ctrl_calendarview.js
05-Aug-2004 01:59 489 Ctrl_calendarviewprn.css
02-Jun-2004 23:57 12,985 Ctrl_calviewdaily.xsl
02-Jun-2004 23:57 12,374 Ctrl_calviewmonthly.xsl
02-Jun-2004 23:57 8,425 Ctrl_calviewweekly.xsl
05-Aug-2004 01:59 986 Ctrl_ctxtmenu.htc
05-Aug-2004 01:58 4,920 Ctrl_ctxtmenu.js
05-Aug-2004 01:59 3,565 Ctrl_datepicker.htc
05-Aug-2004 01:58 35,382 Ctrl_datepicker.js
05-Aug-2004 01:59 6,575 Ctrl_formatbar.htc
05-Aug-2004 01:58 19,094 Ctrl_formatbar.js
05-Aug-2004 01:59 1,658 Ctrl_freebusy.css
05-Aug-2004 01:59 1,349 Ctrl_freebusy.htc
05-Aug-2004 01:58 35,039 Ctrl_freebusy.js
05-Aug-2004 01:59 3,068 Ctrl_message.htc
05-Aug-2004 01:58 16,027 Ctrl_message.js
05-Aug-2004 01:59 6,636 Ctrl_mimeformatbar.htc
05-Aug-2004 01:58 11,742 Ctrl_mimeformatbar.js
05-Aug-2004 01:59 1,352 Ctrl_notify.htc
05-Aug-2004 01:58 473 Ctrl_notify.js
05-Aug-2004 01:58 5,694 Ctrl_poll.js
05-Aug-2004 01:59 1,351 Ctrl_reminder.htc
05-Aug-2004 01:58 8,482 Ctrl_reminder.js
05-Aug-2004 01:59 864 Ctrl_tabpages.htc
05-Aug-2004 01:58 1,408 Ctrl_tabpages.js
05-Aug-2004 01:59 2,736 Ctrl_tree.htc
05-Aug-2004 01:58 26,880 Ctrl_tree.js
05-Aug-2004 01:59 2,470 Ctrl_tree_pf.htc
05-Aug-2004 01:58 26,286 Ctrl_tree_pf.js
02-Jun-2004 23:58 1,909 Ctrl_tree_pf.xsl
05-Aug-2004 01:59 3,115 Ctrl_view.htc
05-Aug-2004 01:58 73,451 Ctrl_view.js
02-Jun-2004 23:58 42,533 Ctrl_view.xsl
05-Aug-2004 01:58 6,183 Dlg_anr.js
05-Aug-2004 01:58 5,599 Dlg_editname.js
05-Aug-2004 01:58 22,286 Dlg_editrule.js
05-Aug-2004 01:59 4,184 Dlg_editsignature.js
05-Aug-2004 01:59 19,079 Dlg_gal.js
05-Aug-2004 01:59 6,035 Dlg_gallookup.js
05-Aug-2004 01:59 7,137 Dlg_junk.js
05-Aug-2004 01:59 4,942 Dlg_movecopy.js
05-Aug-2004 01:59 2,963 Dlg_newfolder.js
05-Aug-2004 01:59 18,270 Dlg_options.js
05-Aug-2004 01:59 19,887 Dlg_recurrence.js
05-Aug-2004 01:59 27,575 Dlg_reminder.js
05-Aug-2004 01:59 9,487 Dlg_rules.js
05-Aug-2004 01:59 15,404 Dlg_spell.js
05-Aug-2004 01:59 22,594 Dlg_taskrecurrence.js
05-Aug-2004 01:59 9,893 Dl_appointment.js
05-Aug-2004 01:59 7,835 Dl_composeapptrecurr.js
05-Aug-2004 01:59 4,380 Dl_composecommon.js
05-Aug-2004 01:59 14,895 Dl_composetaskrecurr.js
05-Aug-2004 01:59 6,165 Dl_contact.js
05-Aug-2004 01:59 3,687 Dl_folderview.js
05-Aug-2004 01:59 3,788 Dl_junk.js
05-Aug-2004 01:59 7,357 Dl_misc.js
05-Aug-2004 01:59 5,441 Dl_options.js
05-Aug-2004 01:59 13,263 Dl_task.js
05-Aug-2004 01:59 4,141 Frm_attach.js
05-Aug-2004 01:59 28,843 Frm_composeappt.js
05-Aug-2004 01:59 14,381 Frm_composecdl.js
05-Aug-2004 01:59 27,724 Frm_composecontact.js
05-Aug-2004 01:59 14,464 Frm_composenote.js
05-Aug-2004 01:59 10,429 Frm_composepost.js
05-Aug-2004 01:59 31,404 Frm_composetask.js
05-Aug-2004 01:59 6,319 Frm_forwardmeeting.js
05-Aug-2004 01:59 493 Frm_logoff.js
05-Aug-2004 01:59 25,359 Frm_mimecommon.js
05-Aug-2004 01:59 49,641 Frm_mimenote.js
05-Aug-2004 01:59 4,314 Frm_mimepreviewpane.js
05-Aug-2004 01:59 2,418 Frm_previewpane.js
05-Aug-2004 01:59 11,252 Frm_readappt.js
05-Aug-2004 01:59 6,023 Frm_readnote.js
05-Aug-2004 01:59 4,908 Frm_readpost.js
05-Aug-2004 01:59 3,448 Frm_readreports.js
05-Aug-2004 01:59 5,068 Frm_readtask.js
29-Jul-2004 05:40 11,282 Logoff.asp
29-Jul-2004 05:40 28,622 Logon.asp
05-Aug-2004 01:59 1,932 Owaprint.css
05-Aug-2004 01:59 10,499 Owastyle.css
05-Aug-2004 01:59 1,702 Owastyledl.css
19-Aug-2004 18:37 5.3.18.6 316,624 Setupmcl.exe
05-Aug-2004 01:59 1,060 Sps.css
05-Aug-2004 01:59 216 Style-chs30.css
05-Aug-2004 01:59 203 Style-cht30.css
05-Aug-2004 01:59 222 Style-jpn30.css
05-Aug-2004 01:59 200 Style-kor30.css
05-Aug-2004 01:59 204 Style-large30.css
05-Aug-2004 01:59 204 Style30.css
02-Jun-2004 23:58 6,941 Tf_galfind.xsl
02-Jun-2004 23:58 11,610 Tf_messages.xsl
02-Jun-2004 23:58 10,677 Tf_twoline.xsl
05-Aug-2004 01:59 1,501 Util_addrval.js
05-Aug-2004 01:59 4,293 Util_buttons.js
05-Aug-2004 01:59 3,438 Util_calendar.js
05-Aug-2004 01:59 877 Util_calmessaging.htc
05-Aug-2004 01:59 8,747 Util_calmessaging.js
05-Aug-2004 01:59 16,992 Util_forms.js
05-Aug-2004 01:59 9,061 Util_mimemsg.js
05-Aug-2004 01:59 17,273 Util_owa.js
05-Aug-2004 01:59 14,167 Util_recipients.js
05-Aug-2004 01:59 27,763 Util_view.js
05-Aug-2004 01:59 8,134 Vw_calendar.js
05-Aug-2004 01:59 1,062 Vw_calendarpart.css
05-Aug-2004 01:59 636 Vw_calendarpart.js
05-Aug-2004 01:59 1,938 Vw_contact.js
05-Aug-2004 01:59 2,659 Vw_dumpster.js
05-Aug-2004 01:59 9,646 Vw_message.js
05-Aug-2004 01:59 1,612 Vw_messagepart.js
05-Aug-2004 01:59 34,462 Vw_navbar.js
05-Aug-2004 01:59 8,926 Vw_search.js
05-Aug-2004 01:59 5,333 Vw_task.js
05-Aug-2004 01:59 3,483 Vw_taskpart.js
05-Aug-2004 01:57 6.5.7232.22 5,179,904 Wmtemplates.dll
Note The time and file size of the Logon.asp file and the Logoff.asp file will vary, depending on the language packs that you have installed. The files for other language packs should have a date of August 5, 2004 or a later date.

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

You must only install this update on computers that are running Exchange Server 2003 and the Microsoft Internet Information Services (IIS) OWA components. If you try to install the update on a computer that is only running Exchange System Manager and the Active Directory Connector, you will receive the following error message:
Invalid Exchange Installation

Important You should install this update on both front-end and back-end servers. When you use a front-end/back-end configuration, make sure that you update the front-end server before you update the back-end server.

For additional information about using S/MIME with Exchange Server 2003 OWA, click the following article number to view the article in the Microsoft Knowledge Base:

823568 How to configure Exchange Server 2003 OWA to use S/MIME

For additional information about how software updates are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages



คุณสมบัติ

รหัสบทความ: 883543 - การตรวจสอบครั้งสุดท้าย: 7 เม.ย. 2008 - ฉบับแก้ไข: 1

คำติชม