If you have recently upgraded your instance of SQL Server Reporting Services (SharePoint mode) to Cumulative Update 5 (CU5) for SQL Server 2012 Service Pack 3 (SP3), you may experience an issue in which your Alerts or Subscriptions are not working as expected. Additionally, you may also notice the following error message logged in the Reporting Services log files:
w3wp!library!1ac!10/05/2016-09:02:29:: e ERROR: Throwing Microsoft.ReportingServices.Library.InvalidReportServerDatabaseException: , Microsoft.ReportingServices.Library.InvalidReportServerDatabaseException: The version of the report server database is either in a format that is not valid, or it cannot be read. The found version is '164'. The expected version is '163'.;
This issue occurs because of a change that was made to the database that incremented the database version number during the installation of CU5 for SQL Server 2012 SP3.
Because of the nature of this issue, uninstalling CU5 for SQL Server 2012 SP3 will not resolve this issue completely. We recommend that you contact Microsoft Support to obtain a hotfix that will resolve this issue completely. This hotfix will also be included as part of our next cumulative update.
A supported hotfix is now available from Microsoft Support. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next cumulative update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Note If you previously installed Cumulative Update 12 for SQL Server 2012 Service Pack 2 or a later release on your Reporting Services (SharePoint mode) instance, you cannot use this workaround.
To work around this issue, follow these steps:
Uninstall CU5 for SQL Server 2012 SP3.
Install Cumulative Update 4 for SQL Server 2012 SP3.
Delete your existing Reporting Services service application by using SharePoint Administration. Then, create another application.
Deploy all your reports, data sources, and other items. Alerting and Subscriptions should now work as expected.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.