Explorer.exe process may crash when you tap or click the desktop in Windows 8 or Windows Server 2012

Symptoms

Assume that you use one of the following input methods on a Windows 8-based or Windows Server 2012-based computer that has update 2770917 installed:
  • Korean
  • Chinese Traditional
  • Chinese Simplified
While the desktop is open, you tap or click the Settings charm, and then you tap or click the desktop. In this situation, the Explorer.exe process may crash.

For more information about update 2770917, click the following article number to view the article in the Microsoft Knowledge Base:
2770917 Windows 8 and Windows Server 2012 cumulative update: November 2012

Resolution

Update information

How to obtain this update

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows 8Download Download the update package now.
All supported x64-based versions of Windows Server 2012Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Özellikler

Makale No: 2795719 - Son İnceleme: 18 Oca 2013 - Düzeltme: 1

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