[SDP 3] [70756fc2-d5d6-4702-ac51-afea0b6df114] Description of the Skype for Business Client Diagnostics package

Summary

The Skype for Business Client Diagnostics package collects information that can be used to troubleshoot Microsoft Skype for Business client and Lync client issues. The Support Diagnostics Platform (SDP) diagnostic tool uses this diagnostics package to collect relevant information. This includes log files, registry keys, client networking configuration information, event logs, and details of files that are used by Technical Support.

More Information

This article describes information that may be collected from a computer that is running Skype for Business, Lync 2013, or Lync 2010 to connect to Skype for Business in Office 365.

Note Output file names are created by using the actual computer name plus the name of the item for which the output is generated.

Skype for Business or Lync 2013 log files

DescriptionFile name or names
List of Communicator UCCAPI log files<ComputerName>_Lync-uccapi*.*
List of Communicator ETL log files<ComputerName>_Lync*.etl*
Networking files
DescriptionFile name or names
O365 DNS records<ComputerName>_O365_DNS_Records.TXT
O365 SOA records<ComputerName>_O365_SOA_Record.TXT
Sfb Online DNS records<ComputerName>O365_LyncOnline_DNS_Records.TXT
Port Query validation<ComputerName>O365PortQry.TXT
PortQry.exe*.txt
Sfb Online nslookup result<ComputerName>_O365NSlookup.TXT
nslookup.exe*.txt
Sfb Online TraceRT result<ComputerName>_O365_TraceRT.TXT
PathPing.exe*.txt
Network configuration<ComputerName>Network_Configuration.zip
Microsoft Online Sign-in Assistant log
DescriptionFile name or names
Microsoft Online
Sign-in Assistant logs
<ComputerName>_msoidsvctrace*.txt
<ComputerName>_msoidsvcm.txt
<ComputerName>_MSOIDSSP.txt
<ComputerName>_MSOCredProv.txt
<ComputerName>_msoidLiteTrace*.txt
Event logs
DescriptionFile name or names
Event Log – Application<ComputerName>_evt_Application.*
Event Log – System <ComputerName>_evt_System.*
Event Log – Security<ComputerName>_evt_Security.*
SfB registry configuration from HKEY_CURRENT_USER
DescriptionFile name or names
HKCU Lync key<ComputerName>_HKCU_SOFTWARE_Microsoft_Office_LYNC.TXT
File version information
DescriptionFile name or names
Lync process<ComputerName>_sym_lync_Process.CSV
Lync process<ComputerName>_sym_lync_Process.TXT
System32\Drivers<ComputerName>_sym_Drivers.CSV
System32\Drivers<ComputerName>_sym_Drivers.TXT
Install Exe files<ComputerName>_sym_<version>_Exe.CSV
Install Exe files<ComputerName>_sym_<version>_Exe.TXT
Install DLL files<ComputerName>_<version>_Dll.CSV
Install DLL files<ComputerName>_<version>_Dll.TXT
The following checks are performed by the Office 365 Lync Online Diagnostics package

NameDescription
Problem acquiring personal certificate can translate to CRL check failureWe frequently receive the following error message on the Lync client when we sign in to the Lync Online Service:

"Problem acquiring a personal certificate"

This error can occur for various reasons. For example, the CRL check for the server certificate was failing because the customer's network was not granting access to the CRL URL.
Lync CNAME record configuration problem (Lyncdiscover)The Lync Online DNS CNAME record (Lyncdiscover) is either missing or has a configuration problem. Go to the domain registrar website to configure a CNAME record that's named Lyncdiscover (for example, Lyncdiscover.yourdomain.com) and that's pointed to webdir.online.lync.com.
Lync CNAME record configuration problem (sip)The Lync Online DNS CNAME record (sip) is either missing or has a configuration problem. Go to the domain registrar website to configure a CNAME record that's named Sip (for example, Sip.yourdomain.com) and that's pointed to sipdir.online.lync.com.
Lync SRV record configuration problem (_sip._tls)The Lync Online DNS SRV record (_sip._tls) is either missing or has a configuration problem. Go to the domain registrar website to configure the SRV record.
Lync SRV record configuration problem (_sipfederationtls._tcp)The Lync Online DNS SRV record (_sipfederationtls._tcp) is either missing or has a configuration problem. Go to the domain registrar website to configure the SRV record.

Lync 2010 log files

DescriptionFile name or names
List of Communicator UCCAPI log files<ComputerName>_Communicator-uccapi*.*
List of Communicator ETL log files<ComputerName>_Communicator*.etl*
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Makale No: 2811575 - Son İnceleme: 26 May 2016 - Düzeltme: 1

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