Feature that provides the possibility for creation collection agency letter context is available for EU countries in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for the European Union (EU) region


When a payment becomes due, the company that sent the invoice will try to collect the outstanding amount. This can be done by using an external collection agency and the company will charge an additional amount (the collection fee) to cover the costs made for the collection.

The reminder about the additional collection fees (How much and When) should be sent to the customer.

Collection fees should be calculated in case:

• Payment is due (some days assigned for different customers groups are due calculating from shipment date).

• A reminder, where the sum of collection fees and final payment deadline is reported to the customer, has been sent.

• Payment hasn’t been done within the final deadline.

This article describe that a feature is available for European Union (EU) countries to provide the possibility for creation collection agency letter context in Microsoft Dynamics AX 2012 R2.

More information

1. Parameters for Accounts receivable module - Accounts receivable\Setup\ Accounts receivable parameters

· Refer to collection agency - if the flag is ON, the collection agency fee will be created.

· Collection agency tax rate – VAT rate used for VAT of collection fee calculating, if the rate is different from vat rates for standard collection fee.

· Grace period for dues transfer - The number of days after which the dues are transferred to the collection agency

2. Parameters for collections

· Collection agency grace days - may be set up for the company, customer groups, every customer (Accounts receivable\Setup\Collections\Grace days) - the amount of days after shipment when additional fee will be transferred to collection agency.

· Collection agency fees – date & debt sum dependent regressive scale for fee calculation including minimum and maximum limits. The scale may be setup for different currencies.(Accounts receivable\Setup\Collections\ Collection agency fees)

· Reference currency for triangulation - the currency with switched on flag will be used for debts in other currencies recalculation.

3. Parameter for collection letter

· Transfer to collection agency - identifies the letter which should be sent to collection agency. (Accounts receivable\Setup\Collections\Collection letter)

Based on the setups the agency collection letter will be generated in the standard periodical procedure.
Collection letters after Collection agency grace days - the information about transferring.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix


You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Aximpactanalysis.exeNot Applicable62,14412-Dec-201302:01
Axupdate.exeNot Applicable61,61612-Dec-201302:01
Licensetermsar.rtfNot Applicable2,17315-Oct-201302:37
Licensetermscs.rtfNot Applicable91,24715-Oct-201302:37
Licensetermsda.rtfNot Applicable101,18115-Oct-201302:37
Licensetermsde.rtfNot Applicable116,64215-Oct-201302:37
Licensetermsen.rtfNot Applicable102,37415-Oct-201302:37
Licensetermses.rtfNot Applicable96,98515-Oct-201302:37
Licensetermset.rtfNot Applicable102,89515-Oct-201302:37
Licensetermsfi.rtfNot Applicable106,10115-Oct-201302:37
Licensetermsfr.rtfNot Applicable130,01115-Oct-201302:37
Licensetermshu.rtfNot Applicable93,01015-Oct-201302:37
Licensetermsis.rtfNot Applicable36,45815-Oct-201302:37
Licensetermsit.rtfNot Applicable115,08615-Oct-201302:37
Licensetermsja.rtfNot Applicable105,91715-Oct-201302:37
Licensetermslt.rtfNot Applicable122,67415-Oct-201302:37
Licensetermslv.rtfNot Applicable105,40115-Oct-201302:37
Licensetermsnb-no.rtfNot Applicable115,70015-Oct-201302:37
Licensetermsnl.rtfNot Applicable110,04015-Oct-201302:37
Licensetermspl.rtfNot Applicable116,32215-Oct-201302:37
Licensetermspt-br.rtfNot Applicable101,51415-Oct-201302:37
Licensetermsru.rtfNot Applicable148,57715-Oct-201302:37
Licensetermssv.rtfNot Applicable115,45315-Oct-201302:37
Licensetermsth.rtfNot Applicable153,76815-Oct-201302:37
Licensetermszh-hans.rtfNot Applicable99,24515-Oct-201302:37


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX Application Object Server

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