This article describes how to use Problem Steps Recorder (PSR) to automatically capture steps on a computer. These steps include a picture of the screen during each click and a text description of the clicked areas. You can use the tool to save performed actions, such as repro steps, that can be provided to Microsoft Office 365 Dedicated/ITAR technical support to troubleshoot or diagnose an issue.
- These instructions apply to Windows 7 and later versions.
- Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.
- Some programs may not be captured accurately or may not provide details that are useful to Microsoft Support.
- If you use a computer that's not running Windows, provide screen shots instead.
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