How to use the Problem Steps Recorder in Office 365 Dedicated/ITAR


This article describes how to use Problem Steps Recorder (PSR) to automatically capture steps on a computer. These steps include a picture of the screen during each click and a text description of the clicked areas. You can use the tool to save performed actions, such as repro steps, that can be provided to Microsoft Office 365 Dedicated/ITAR technical support to troubleshoot or diagnose an issue.


  • These instructions apply to Windows 7 and later versions.
  • Recorded steps don't capture anything that's typed during the recording. If customer input is important to re-create the issue, you can use the comment feature that's described later in this article to record these kinds of details.
  • Some programs may not be captured accurately or may not provide details that are useful to Microsoft Support.
  • If you use a computer that's not running Windows, provide screen shots instead.

More Information

The following instructions explain how to use the PSR tool. To install and access PSR, click Start, type psr in the Start search box, and then click psr.exe in the search results.

To record and save steps on the computer

To annotate problem steps

To adjust settings

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