"The Linked image cannot be displayed" error in an Outlook email message

Symptoms

In Microsoft Outlook 2010 or Outlook 2013, images are not displayed in some email messages. Instead, you see a red "x" and the following text:

Right-click here to download pictures.  To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.





Additionally, when you right-click the image and select Download Pictures, the following error is displayed instead of the original text:

The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.






Cause

This issue occurs when the BlockHTTPimages registry value is set to 1 and the images in the email message have a source that points to a URL.

Resolution


To resolve this issue, follow these steps.

Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
  1. Exit Outlook.
  2. Start Registry Editor. To do this, use one of the following methods, as appropriate for your situation:
    • Windows 8 or Windows 10: Press Windows Key+R to open a Run dialog box.
    • Windows 7 or Windows Vista: Click Start, and then click Run to open a Run dialog box.
  3. Type regedit.exe, and then press Enter.
  4. Locate and click the following subkey.
    • Without Group Policy:

      Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common
      DWORD: BlockHTTPimages
      Value: 1
       
    • With Group Policy:

      Key: HKEY_CURRENT_USER\Software\policies\Microsoft\Office\x.0\Common
      DWORD: BlockHTTPimages
      Value: 1

  5. Right-click the BlockHTTPimages key, and then click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. On the File menu, click Exit to exit Registry Editor.
Note If the registry value is located under the Policies hive, it may have been configured by Group Policy. If it was configured by Group Policy, it will be restored when this policy is refreshed on the computer. Your administrator must change the policy to change this setting.
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Makale No: 3096277 - Son İnceleme: 24 Eyl 2015 - Düzeltme: 1

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