Microsoft(R) Windows NT(TM) 3.5x Setup Troubleshooting Guide -----------------------------------------------------------------------| INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT || WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT || LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS || FOR A PARTICULAR PURPOSE. The user assumes the entire risk as to the || accuracy and the use of this information. This information may be || copied and distributed subject to the following conditions: || 1) All text must be copied without modification and all pages must be || included; 2) All components of this information must be distributed || together; and 3) This information may not be distributed for profit. || || Copyright (C) 1995 Microsoft Corporation. All Rights Reserved. || Microsoft, MS-DOS, and Windows are registered trademarks and Windows || NT is a trademark of Microsoft Corporation. || COMPAQ is a registered trademark of Compaq Computer Corporation. || Intel and Pentium are registered trademarks of Intel Corporation. || MIPS is a registered trademark of MIPS Computer Systems, Inc. || OS/2, and PS/2 are registered trademarks of International Business || Machines Corporation. || Panasonic is a registered trademark of Matsushita Electric Co., Ltd. || SONY is a registered trademark of Sony Corporation. | -----------------------------------------------------------------------Table of Contents=================1. Introduction2. Pre-setup and Text-mode Setup Issues3. Setup Failure During Reboot from Character-based to GUI-based Mode4. GUI-Based Setup to First Boot Issues1. Introduction===============This Troubleshooting Guide describes how to overcome problems installingWindows NT on Intel(R) architecture (x86) computers. These techniques maywork for computers that are on the Windows NT Hardware Compatibility List(HCL) and for computers that are not on the HCL, that is, not certified byMicrosoft to be Windows NT compatible.The HCL is a compilation of computers and system hardware that have beenextensively tested with Windows NT for stability and compatibility. It isthe guide used by Microsoft Product Support Services to determine whetheror not a computer is supported for use with the Windows NT operatingsystem.If you are installing a computer system which is mission critical, pleasesee the HCL included in the Support directory of the Windows NT CD-ROM fora list of computers which are currently certified by Microsoft to beWindows NT compliant. If your system is not included on the list, contactMicrosoft for an updated Windows NT HCL.MICROSOFT DOES NOT MAKE ANY GUARANTEES THAT WINDOWS NT WILL INSTALL ORMAINTAIN DATA INTEGRITY AFTER FOLLOWING THE INSTRUCTIONS AND SUGGESTIONSCONTAINED HEREIN2. Pre-setup and Text-mode Setup Issues=======================================Architecture of Character-based Setup-------------------------------------During the first part of Setup (referred to as character-based Setup)Windows NT examines your system architecture for foundation levelinformation and drivers. This information includes: CPU type (x86, MIPS(R), ALPHA or PPC), Motherboard type (PCI, VESA, MCA, EISA, or ISA) Hard Drive Controllers File Systems Free Space on Hard Drives MemoryWindows NT looks for any devices that must be initialized at system startup in order for your computer to run. Windows NT also constructs a "mini"version of Windows NT, which is used to reboot the system into the GUI-mode(Graphical User Interface mode) portion of Setup. Therefore, it is criticalthat the information which Windows NT gathers at this point is accurate.Windows NT may incorrectly detect controllers and settings if the system isusing non-standard or proprietary bus components or enhancements which donot follow industry set standards, these "non-standard" enhancementsinclude SMP1.1, PCI 2.1, special bus drivers, or caching chips for burstmode transfer. If the information gathered is incorrect, Setup will mostlikely fail at a later stage. Incorrect detection is often a symptom of ahardware or configuration problem that ma also cause the installation tofail.Before You Begin Installation of Windows NT-------------------------------------------HARDWARE:Windows NT is a 32-bit operating system and is very hardware intensive. InMS-DOS(R) and most 16-bit operating systems, hardware is not accessed untilit is required. Under Windows NT, hardware drivers are written to andpolled much more heavily for input/output (I/O) instructions. Hardwareproblems that have gone unnoticed or have appeared minor under otheroperating systems, are likely to be amplified when running under WindowsNT.Minimum Hardware Requirements: Windows NT Workstation: 12MB of RAM VGA level video support Keyboard IDE, EIDE, SCSI or ESDI hard drive 386 or 486/25 processor or better CD-ROM, floppy or active network connection Windows NT Server: 16MB of RAM VGA level video support Keyboard IDE, EIDE, SCSI or ESDI hard drive 386 or 486/25 processor or better CD-ROM, 1.44 MB or 1.2 MB floppy or active network connection Note: On Windows NT Server, 16MB of RAM affords minimal functionality, Microsoft highly recommends 32MB of RAM or more. Microsoft also recommends the following preferred hardware: 486DX2/50 processor or better 28.8 v.34 external modem, for remote debugging and troubleshooting Windows NT compatible CD-ROM driveMinimum Space Requirements for Windows NT Workstation and Server: Standard Installation 90 MB free drive space WINNT /b 94 MB free drive space Copying I386 directory to HD 125 MB free drive spaceNOTE: For ease of supportability, Microsoft recommends at least a 300 MBFAT system partition for systems that do not require security. This spaceis used for Windows NT installation, pagefile and MS-DOS 6.22 or Windows(R)95 installation. The advantage of this configuration is the ability to copyover drivers or boot files in the event of virus, file corruption orupgrade problems.Disk Format:To access a disk from Windows NT, the drive must be uncompressed orcompressed with NTFS file compression included in Windows NT 3.51. WindowsNT is not compatible with Microsoft DoubleSpace, Stacker or any othercompression software or hardware. A Windows NT installation requires theboot drive be formatted with the FAT file system.Windows NT supports only the following EIDE addressing schemes: LBA, Logical Block Addressing ONTrack Disk Manager EZDrive ECHS, Extended Cylinder Head SectorIf you use one of the above methods, some implementations require specialpartitioning utilities and disk preparation utilities. Do not format thesedrives under Windows NT.Hardware Configuration:Prior to installing Windows NT, you should record configuration informationon all adapter cards in your computer. This should include memory addressesand IRQ’s. Windows NT, as opposed to MS-DOS, does not install properly ifadapter cards share IRQ’s. Windows NT often detects an adapter card, butnot its memory address or IRQ. Use the following list as a starting point: Adapter Card Required information --------------- ----------------------------------------------------- Video Adapter or chipset type Network Card IRQ, I/O address, DMA (if used) connector type (BNC, twisted pair, etc) SCSI Controller Adapter model or chipset, IRQ and bus type Mouse Mouse type, port (COM1, COM2, bus or PS/2(R)) I/O Port IRQ, I/0 address, DMA (if used) for each I/O port Sound Card IRQ, I/O address, DMA External Modem Port connections (COM1, COM2, etc). Internal Modem Port connections or IRQ and I/0 address (for non-standard configurations)NOTE: Windows NT currently does not support the following controller andBIOS enhancements: 32 bit I/O BIOS switch Enhanced Drive Access Multiple Block addressing or Rapid IDE Write Back Cache on disk controllers Power Management featuresOn some computers, Shadow RAM and L2 Write Back Cache cause detection andhardware problems, including hangs and STOP Messages (blue screens). Thesefeatures must be disabled at the BIOS level. Check your computer usermanual for information on disabling these features.Verify that there are no POST (Power On Self Test) errors prior to startingSetup, and make certain that each adapter and peripheral device is set toan independent IRQ, memory address and DMA channel.CHOOSING THE CORRECT SETUP METHOD:Standard Setup:Installing directly from the CD-ROM or floppy installation disks is almostalways the best method of setting up your Windows NT system. It offers thebest support for alternate hardware application layers (HALs), timing andthird party drivers. If you have a supported CD-ROM drive, you shouldchoose this install method.NOTE: If you lose or misplace the setup disks for the standard install, runeither "WINNT /OX" or "WINNT32 /OX" to create new boot disks for astandard installation.WINNT or WINNT32 Setup:This method of installation was designed for network installations or forcomputers with unsupported CD-ROM drives. It builds the boot disks andperforms a file copy of the installation directory to the hard drive beforethe install procedure begins. It is the second best choice. Network installs: For networks where the Windows NT installation files are kept on a central server, network installations can be accomplished using winnt or by copying the entire "i386" directory from the install CD-ROM to the hard drive and then running WINNT from the local drive, this can reduce network traffic and dependency.NOTE: The method of copying the i386 directory can also be used when thereare hard drive or driver issues that otherwise block the use of the CD-ROM.Unsupported Setup Methods:"WINNT /B: or "WINNT32 /B" is used for floppyless installation. It copiesthe boot files to the root of the C: drive and then uses the hard disk asif it were the boot disk. If you have timing issues on your computer, suchas problems accessing the hard drive or similar error messages this methodcan be used but "WINNT" is much more reliable. Please note that thismethod will fail if you are running BIOS level virus protection."WINNT /W" allows you to install Windows NT from within Windows, bypassingthe drive locking and enhanced driver issues involved with a MicrosoftWindows install. Again, this bypasses many of the Windows NT install safetyfeatures and is not recommended."WINNT /U" is the command for unattended installation. This can only beused on systems where all the components are standard and no user inputis required. If there are any problems the install will stop until theproblem is resolved.Troubleshooting: Pre-Setup and Text-Mode Setup Issues-----------------------------------------------------Problem 1:When I put the boot disk in I get an error "Operating System not found"and setup does not begin.Resolution 1:Check the system BIOS to make certain the A: drive is available as a bootdrive. If it is and the error still occurs this is an indication of a badboot floppy or a drive which is out of calibration. To create new floppies,format 3 disks on the computer where you are planning to install WindowsNT, then from the CD-ROM \i386 directory type "WINNT /OX." This builds afresh set of install floppy disks.Problem 2:Right after I boot the install disk, my system hangs and the floppy drivelight stays lit, and it never goes any further.Resolution 2:This is an indication of a corrupt boot disk or a disk controller problem.Please run "WINNT /OX," as above, to create new floppy disks. The diskscreated will not be for a WINNT installation but for a standard floppyboot installation. If you are using a SCSI controller for your floppydisks,make certain that all internal and external devices are properlyterminated.Problem 3:When Setup inspects the hard drive the error "Setup did not find any harddrives on your computer" appears.Resolution 3:Make sure all disk hard drives are powered up and properly connected toyour computer. If you are certain that the hard drives are properlyconnected, check the following:1. Scan the drive for viruses, if the Master Boot Record is infected Windows NT may not see the hard drive properly. Please use a commercial scan program, in addition to MS Virus scan. Even if the drive is NTFS, the Master Boot Record can become infected.2. If the hard drive is SCSI, check the following: a) Is there a valid boot sector on the drive? b) Are all SCSI devices properly terminated? c) If you are using a passive terminator, upgrade to an active terminator. d) Is the BIOS on the boot (initiating) SCSI adapter enabled? e) Are the BIOS’s on all non-initiating SCSI adapters disabled? When the BIOS on a non-initiating SCSI adapter is enabled it can error at bootup and/or interfere with hardware interrupt 13 calls to the initiating hard drive controller, resulting in the inability to boot or random hangs during installation. f) Was the hard drive partitioned and formatted using this SCSI adapter? If not, re-partitioning the drive or possibly low-level formatting the drive may be required. g) Verify that you SCSI configuration adheres to the following standards: Standard Bit Cable Pin Max. x-fer Max SCSI Description Width Name Cnt. Rate MB/sec Devices --------------------------------------------------------------------- SCSI-1 8 A 50 5 8 Asynchronous SCSI-2 8 A 50 10 8 fast SCSI-2 16 A+B 50+68 20 8 fast+wide ** SCSI-2 32 A+B 50+68 40 8 fast+wide ** SCSI-3 8 A 50 10 8 fast SCSI-3 16 P 68 20 16 fast+wide * SCSI-3 32 P+Q 68+68 40 32 fast+wide ** * = with 1 cable ** = with 2 cables NOTE: Windows NT currently supports only eight SCSI IDs, including the adapter ID. Standard: The name of the SCSI standard as defined by ANSI. Bit width: The number of bits that are transferred by the SCSI bus during the data transfer phase. Cable Names: A is most common, P is getting more popular, A+B is currently not popular due to cost and space issues. Pin Count: The number of pins in the cable. Refer to the above table for specific numbers. Max Transfer Rate (MB/sec): Number of bits transferred over the SCSI bus in one second. Max SCSI Devices: The Maximum number of devices that can be connected to the SCSI bus with one host adapter installed. Descriptions ------------ Asynchronous: A handshaking protocol that requires a handshake for every byte transferred (Synchronous transfers a series of bytes before handshaking occurs, increasing the data transfer rate) Fast: Fast SCSI is an option that doubles the synchronous data transfer speed. The speed is achieved by removing excess margins from certain times and delays. To use the fast SCSI option, high quality cables are required. This option is compatible with normal synchronous SCSI and has: - Up to 10 (megabytes) MB/second over an 8 bit bus. - Synchronous Data transfer negotiation required. - Single-ended implementation recommendations: maximum cable length of 3 meters and active terminators. Wide: Wide SCSI is an option that adds a second SCSI cable of 68 conductors. This cable provides a data path for 16- or 32-bit data. This path has separate handshake signals and is for data transfer only. The transfer rate is two or four times the present transfer rate of SCSI-1. With the second cable, SCSI-2 remains compatible with the 8-bit SCSI. Check the Hardware Compatibility List for notes regarding SCSI adapters and any limitations with specific adapter cards.3. If the hard drive is EIDE, check the following: a. Verify that the system drive is the first drive on the first IDE controller on the motherboard. b. In the system BIOS, verify that file I/O and/or disk access are set to standard. Most computers ship with access set to either 32-bit or enhanced access.4. If the drive is IDE or ESDI, check the following: a. Verify the controller is functional in a different computer if possible. b. If the drive is larger than 1024 cylinders, make certain you are using a supported disk configuration utility. c. Verify the drive is jumpered correctly for master, slave, or single drive.Problem 4:Windows NT gives me an error that I do not have a valid partition.Resolution 4:Refer to "Resolution 3" for hard drive troubleshooting information. Makecertain that you have a valid primary MS-DOS partition on the drive. Youcan create one using Windows NT Setup or MS-DOS FDISK if necessary.Problem 5:When I try to format the partition, Windows NT gets to x% and then hangs.Resolution 5:Refer to "Resolution 3" for hard drive troubleshooting information. Makecertain that your hard drives do not have caching enabled. Set drivecontrollers that have caching capabilities to Write Through, not WriteBack. If necessary, format the drive to approximately 5-10 MB less than theactual size of the partition first selected.Problem 6:Setup hangs while copying files to the hard drive.Resolution 6:This is indicates one of 2 problems:1. The incorrect HAL being loaded. Restart Setup. As soon as the message appears "Windows NT is examining your hardware configuration," press F5. This takes you to a menu with various HAL’s listed. If you are running on a Pentium(R) computer with a single processor, choose the single processor HAL, if you are running on a Compaq(R) or Sequent computer using an OEM HAL, select other and insert the disk provided by that manufacturer.2. Setup is using memory reserved memory. Disable "Video Shadow RAM" and/or "32-bit Enhanced File Throughput" in the computer's BIOS.3. Setup Failure During Reboot from Character-based to GUI-based Mode=====================================================================Architecture------------During the reboot from Character-based to GUI-based Setup, Windows NT isloaded for the first time. Windows NT tries to find a valid hard drive andpartition, poll the adapters and test the bus. This is the most likelypoint of failure, when the drivers are loaded into memory and multi-threading is initialized.STOP Messages (Blue Screens)----------------------------Text mode STOP Messages or "blue screens" are used to identify and debughardware and software problems that occur while loading or running WindowsNT. When a mission critical operating system fails, is preferable togenerate an obvious error message, such as the blue screen, rather than tosimply fail in an "invisible" manner and possibly corrupt data. The bluescreen consists of a STOP message, the text translation, the addresses ofthe violating call, and the drivers loaded at the time of the stop screen.The STOP screen give you and a Product Support Services Engineer thenecessary information to locate and identify problem areas.STOP Messages indicate where the error has occurred at both the address anddriver levels, for example: *** STOP: 0x0000001E (0xC0000047,0xFA8418B4,0x8025ea21,0xfd6829e8) Unhandled Kernel exception c0000047 from fa8418b4 (8025ea21,fd6829e8) *** Address fa8418b4 has base at fa840000 - i8042prt.SYS *** Address 8025ea21 has base at 8025c000 - SCSIPORT.SYSThe STOP Message identifies the type of exception, the exception indicateswhere the problem occurred, that is, whether it was user mode (involvinguser mode operating system software) or kernel mode (involving operatingsystem, third-party drivers or hardware). The third and fourth linedescribe which components were immediately involved and at what addresses.For example, if the above error occurred during Setup, the problem might bein the driver which involves the SCSI portion of the operating system. Ifyou receive this error during Setup, you should make certain that the SCSIcontroller you are using is compatible with Windows NT and that the IRQ’s,SCSI ID’s and termination are correct on the computer. If you are sure allof the above are correctly configured, then you can try swapping out theSCSI controller card for another and try installing again.For more information on STOP Messages, see the Windows NT Resource Kit.Troubleshooting: Character-based to GUI-based Mode Setup Failures-----------------------------------------------------------------Problem 1:After removing the third setup disk from my computer and rebooting, a bluescreen saying "STOP: 0x0000007b Inaccessible Boot Device" appears and Setupstops there.Resolution 1:See "Resolution 3" of Part 1: Troubleshooting: Pre-setup and Text-modeSetup Issues.Problem 2:After removing the third setup disk from the computer and rebooting, a bluescreen with the location, "0x4,0,0,0" appears and Setup stops there.Resolution 2:See "Resolution 3" of Part 1: Troubleshooting: Pre-setup and Text-modeSetup Issues, this is a variation of the problem above.Problem 3:Setup does not boot and displays the following error message: Setup is unable to locate the hard drive partition prepared by the MS-DOS portion of Setup. When you run the MS-DOS Windows NT Setup program, you must specify a temporary drive that is supported by Windows NT. See your System Guide for more information.Resolution 3:You are using Setup boot disks which were created while running the "WINNT"variation of the install and trying to install from a CD-ROM. Create Setupboot disks using "WINNT /OX" or simply use the original Setup boot disks toinstall.Problem 4:Instead of rebooting from text-mode into GUI-mode, the error message"NTOSKRNL.EXE is missing or corrupt" appears.Resolution 4:If you are installing to a drive other than C: and the primary drive isFAT, edit your BOOT.INI file and change the partition information by doingthe following:1. Remove the Read Only and System File attributes from the BOOT.INI file. At an MS-DOS or OS/2(R) command line, type: ATTRIB -S -R C:\BOOT.INI2. Edit the BOOT.INI file and change the partition number for Windows NT. Change the Windows NT line to the following: multi(0)disk(0)rdisk(x)partition(y)\winnt="Windows NT on ?:" -or- scsi(0)disk(x)rdisk(0)partition(y)\winnt="Windows NT on ?:" where x is the drive number, y is the partition number, and ? is the drive letter where Windows NT resides.If you are using the Special Step-Up CD-ROM for Windows NT, note thefollowing:The Special Step-Up Edition of Windows NT 3.51 can be used to upgrade fromWindows NT 3.5 to Windows NT 3.51. You can also use the Special Step-UpEdition to install Windows NT 3.51 into a new directory. The Special Step-Up Edition cannot be used to upgrade or install over Windows NT version3.1.Problem 5:During the reboot from text-mode setup to GUI-mode Setup the error message"HAL.DLL is missing or corrupt" appears.Resolution 5:This error message occurs when a computer that is not listed on the WindowsNT HCL is using an ASUSTECH (ASUS) dual-processor motherboard with only oneprocessor present. NOTE: HCL certifies complete systems, not individualmotherboards.You can work around this problem by setting the J14 jumper (on themotherboard) for a dual-processor computer, even though the computer hasonly one processor.Problem 6:When you install Windows NT on a multi-processor computer, the followingerror message: HAL: Bad APIC version. HAL: This HAL.DLL requires an MPS version 1.1 system. Replace HAL.DLL which the correct HAL for this system. The system is halting.Resolution 6:This error message occurs when a computer attempts to boot with a symmetricmulti-processing (SMP) hardware abstraction layer (HAL) on a computer withMulti-Processor Specification (MPS) architecture that currently has only asingle processor. - To work around this problem, install Windows NT using Custom Setup and verify that the computer type is not identified as an MPS machine. If setup detects the system as an MPS machine, change the machine type to AT Compatible. -or- - Edit the TXTSETUP.SIF file on the Setup boot disk. In the [HAL] section change: mps11_mp = halmps.dll ,2,hal.dll to read: mps11_mp = hal.dll ,2,hal.dll This forces the standard ISA/EISA HAL to be loaded. -or- - If you are running Windows NT 3.51, select a different kernel and HAL when you boot Windows NT. If a second processor is added later, you may need to manually copy and rename the correct HAL file.Problem 7:You need to install other files during the reboot between text-based andGUI-based Setup, but cannot catch the boot menu when Windows NT reboots toGUI-mode Setup.Resolution 7:Boot from a system disk. If you need to access the previous operatingsystem multiple times, boot from the previous operating system and with atext editor modify the BOOT.INI to pause indefinitely by changing thetimeout value to "-1" as follows:1. Remove the Read Only and System File attributes from the BOOT.INI file.2. At an MS-DOS or OS/2 command line, type: ATTRIB -S -R C:\BOOT.INI3. Edit the BOOT.INI file and change the timeout line to look like this: [boot loader] timeout=-1 default=multi(0)disk(0)rdisk(0)partition(1)\WINNT35This change cannot be made through Control Panel, because valid values are0-999.After making this value a negative number, the following error messageappears: Invalid Timeout EntryYou can disregard this error message.Problem 8:An error message appears when rebooting into GUI-mode Setup. If the erroris hardware related, you may receive an error message from the BIOS, orfrom Windows NT in the form of a blue screen with a stop error messagecontaining a hexadecimal number at the top of the screen such as:0x00000080, 0x0000007f, 0x0000007a, 0x00000077,0x00000077,0x00000051, 0x0000002f, 0x0000002e, or, 0x0000002d.Resolution 8:Check your system for viruses, or for hard drive corruption. In the case ofa virus scan please use any available commercial virus scan which examinesthe Master Boot Record (MBR) of the drive. Viruses can infect both FAT andNTFS file systems.These errors may also be a result of hard drive corruption, if you areusing the FAT file system, use Scandisk, or other MS-DOS based hard driveutilities. If you are using the NTFS file system, try to reboot a previousversion of Windows NT to run "CHKDSK /F /R". If you cannot boot from aprevious version of Windows NT, try to install to a parallel directory torun "CHKDSK /F /R."Another common cause of the above STOP Message is failing RAM memory. Use adiagnostic utility to test the RAM in your computer.Check that all adapter cards in your computer are properly seated. You canuse an ink eraser or Stabilant-22 to clean the adapter card contacts.Finally, if all the above fail to correct the issue, take the systemmotherboard to a repair facility for diagnostic testing. A crack,scratched trace or bad component on the motherboard can also cause theseproblems.Problem 9:On rebooting from character-based to GUI-based Setup the screen shows thatNTOSKRNL is loading and then before or at the blue screen either of thefollowing stop codes appear: "0x0000000A" or "0x0000001E".Resolution 9:This may indicate the presence of a third party driver at the system levelwhich is incompatible with the version of Windows NT you are upgrading toor a corrupt driver that did not get copied correctly during the text-modeof Setup.Try installing Windows NT into a clean directory. If this installscorrectly, try to access the first tree and replace the corrupt file orremove the files associated with any suspect third party drivers.If you are unable to install Windows NT into a separate tree, check allessential hardware, including adapter cards, drive controllers, etc. If youhave non-essential adapter cards in the system, remove them and try theinstall again.Also verify that the essential hardware in use is Windows NT certified andhas up to date firmware, if applicable.Problem 10:After you reboot, the video does not come back, that is, it stays "black"or the video is skewed.Resolution 10:This normally occurs if either the video is not resetting correctly duringthe reboot or the video is sharing an IRQ.Power your computer down and bring it up again, if the video works, youwill probably need to power the computer down each time you restart WindowsNT. This problem is video and system BIOS related.If the system comes back after power down in an unusable state, check forIRQ and memory conflicts with other cards on your system. If you are usinga PCI based system make certain that the video is not using IRQ’s 2, 9, or12.4. GUI-Based Setup to First Boot Issues=======================================Architecture------------During the GUI portion of Setup, Windows NT is installing the drivers,creating accounts, configuring the network settings and building the systemtree. If there are hardware problems, or conflicting hardware settings,Windows NT will probably not succeed in installing or upgrading.Problems after the final reboot of Windows NT Setup are normally due toincorrect information either in the BOOT.INI file or in the hardwareconfiguration.Troubleshooting: GUI-based Setup to First Boot Issues-----------------------------------------------------Problem 1:The following error message appears during the GUI-mode Setup: External library procedure NtPathToDosPath reported the following error. 'Unable to open the specified symbolic link object.'Resolution 1:This error indicates that the path to the installation media is no longeraccessible. This error occurs when you have added new hardware to thecomputer (for example, a SCSI controller, a SCSI CD-ROM drive, or a ATAPIcompatible CD-ROM drive) before running Setup, but without adding thedevice drivers in the original Windows NT installation first.When Windows NT Setup reboots the computer to continue the GUI-mode Setup,Windows NT finds only devices installed under the previous version ofWindows NT (because you are running in the context of the original WindowsNT installation.)To correct the problem, reboot to the original installation if possible,and add the appropriate driver.If no hardware has been added, make certain that the hardware is accessibleunder the original version. If the hardware was not supported under theprevious version, remove the hardware, complete the install and then addthe device once setup has completed.Problem 2:When you attempt to install a driver located in the \DRVLIB directory onthe Windows NT version 3.5 CD-ROM during GUI-mode Setup, the followingerror message appears: NONCRITICAL ERROR The external library procedure, CopySingleFile, reported the following error: Unable to do the specified file copy operation.You may continue (ignoring the error), retry the operation, or exit Setup.If you choose to ignore the error, Setup may not be able to completelyand/or correctly install the software. If you exit, you will have to repeatthe Setup process from the beginning.Resolution 2:This problem occurs when you install Windows NT from an unsupported CD-ROMor a network drive.Setup copies contents of the \I386 directory from the Windows NT CD-ROM tothe local hard disk. When you reach GUI-mode Setup, communication to theunsupported media or the network drive is terminated.To work around this problem, copy the required drivers from the \DRVLIBdirectory on the Windows NT CD-ROM to the local hard disk or to a floppydisk before running "WINNT."Problem 3:When starting GUI-mode Setup with multiple CD-ROM drives, one of thefollowing messages appear: Please insert Windows NT Workstation/Server disk # <disk number> -or- Please insert Windows NT Workstation/Server CD-ROM.Resolution 3:To set up Windows NT 3.51 on a computer with multiple CD-ROM drivesinstalled: - Choose the CD-ROM drive that has first priority. You cannot view which CD-ROM drive has priority on your computer, but you can follow this list of priority: SCSI devices IDE (ATAPI) devices Non-SCSI devices in the following order: Sony(R), Panasonic(R), Mitsumi -or- - Place the Windows NT 3.51 CD-ROM in each CD-ROM drive until the CD-ROM drive that has priority on your computer accepts it for copying files.Problem 4:During the network portion of Setup, you do not want to install an adaptercard but want to install the protocols to preserve bindings and settings(This might be due to requiring a newer driver for your network card, orthe use of a third party driver for Remote Access Service (RAS) or servercapabilities).Resolution 4:If the computer is only a Server or Workstation, not a Primary or SecondaryDomain Controller, when prompted for a network adapter choose theMSLoopback adapter and proceed with the installation of the networking asnormal. Once the system is operational, you can go back and remove theMSLoopback adapter and install the correct adapter or third party driver.Problem 5:Should I create an Emergency Repair Disk (ERD) when requested?Resolution 5:In most cases an Emergency Repair Disk and a tape back-up are your primarytools for disaster recovery. If you choose not to create an EmergencyRepair Disk you are greatly diminishing the chances of recovering aninstallation in the event of hardware or software failure.Problem 6:During the GUI-mode Setup, the system hangs at random intervals, eitherduring file copies or between screens.Resolution 6:This usually indicates a problems with computer interrupt conflicts,problems with video or problems with the SCSI bus.1. Reconfirm hardware configuration if the problem appears to be hardware interrupt related. For example, you install the network card and the system stops responding (hangs).2. If the video appears to be failing after reboot during an upgrade, you should: a. Power down the system and then try again to boot into the GUI-mode Setup b. Modify the BOOT.INI file to boot to the VGA only mode during GUI-mode Setup as follows: 1. Remove the Read Only and System File attributes from the BOOT.INI file. At an MS-DOS or OS/2 command line, type: ATTRIB -S -R -H C:\BOOT.INI 3. Open BOOT.INI with a text editor and change the default line to include the flag. "/basevideo."The information contained in this document represents the current view ofMicrosoft Corporation on the issues discussed as of the date ofpublication. Because Microsoft must respond to changing market conditions,it should not be interpreted to be a commitment on the part of Microsoft,and Microsoft cannot guarantee the accuracy of any information presentedafter the date of publication.This document is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
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