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Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

When you use a Citrix XenApp application on a computer that is running Windows Server 2008 R2, Windows 7 or Windows Server 2008 R2, you receive a Stop error message that resembles the following:

STOP 0x0000003B ( 0xC0000005 , Parameter2 , Parameter3 , Parameter4 )
STOP 0x0000003B ( 0x80000001 , Parameter2 , Parameter3 , Parameter4 )

Notes

  • This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.

  • The parameters in this error message vary, depending on the configuration of the computer.

  • Not all "0x0000003B" Stop errors are caused by this issue.

Cause

This issue occurs because an incorrect address pointer is sent to the Citrix graphics driver (Vdtw30.dll) in the Citrix XenApp application when the driver processes the DrvCopyBits function.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

This update contains the fix for the issue that is described in Microsoft Knowledge Base (KB) article 2705742. Additionally, this update resolves the "0x0000003B" Stop errors that occur in a Citrix XenApp environment and that were not resolved by KB 2705742.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2705742 "0x0000003B" Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23281

49,152

28-Nov-2013

02:57

x86

Ntkrnlpa.exe

6.0.6002.23281

3,608,000

28-Nov-2013

03:27

Not applicable

Ntoskrnl.exe

6.0.6002.23281

3,555,776

28-Nov-2013

03:27

Not applicable

Smss.exe

6.0.6002.23281

64,512

28-Nov-2013

01:17

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23281

85,504

28-Nov-2013

03:36

x64

Ntoskrnl.exe

6.0.6002.23281

4,661,696

28-Nov-2013

04:09

x64

Smss.exe

6.0.6002.23281

75,776

28-Nov-2013

01:54

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Csrsrv.dll

6.0.6002.23281

148,480

28-Nov-2013

02:17

IA-64

Ntoskrnl.exe

6.0.6002.23281

9,460,672

28-Nov-2013

05:14

IA-64

Smss.exe

6.0.6002.23281

159,232

28-Nov-2013

00:54

IA-64


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.17xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Ntkrnlpa.exe

6.1.7600.17120

3,957,616

03-Sep-2012

17:15

Ntoskrnl.exe

6.1.7600.17120

3,902,320

03-Sep-2012

17:15

Ntkrnlpa.exe

6.1.7600.21317

3,970,928

03-Sep-2012

17:10

Ntoskrnl.exe

6.1.7600.21317

3,915,120

03-Sep-2012

17:10

Ntkrnlpa.exe

6.1.7601.17946

3,967,856

04-Sep-2012

6:35

Ntoskrnl.exe

6.1.7601.17946

3,913,072

04-Sep-2012

6:35

Ntkrnlpa.exe

6.1.7601.22105

3,971,952

04-Sep-2012

6:34

Ntoskrnl.exe

6.1.7601.22105

3,916,656

04-Sep-2012

6:34

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Ntoskrnl.exe

6.1.7600.17120

5,504,880

03-Sep-2012

17:57

Ntoskrnl.exe

6.1.7600.21317

5,471,600

03-Sep-2012

18:13

Ntoskrnl.exe

6.1.7601.17946

5,557,616

04-Sep-2012

7:08

Ntoskrnl.exe

6.1.7601.22105

5,561,200

04-Sep-2012

7:18

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Ntoskrnl.exe

6.1.7600.17120

11,174,256

03-Sep-2012

16:46

Ntoskrnl.exe

6.1.7600.21317

11,137,904

03-Sep-2012

16:56

Ntoskrnl.exe

6.1.7601.17946

11,116,912

04-Sep-2012

6:28

Ntoskrnl.exe

6.1.7601.22105

11,126,128

04-Sep-2012

6:30


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_43112f359d003736830f3e7406d44b84_31bf3856ad364e35_6.0.6002.23281_none_e78d14e53d3aaa62.manifest

File version

Not applicable

File size

1,033

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

X86_684b7568c57cac63a60fc1010fd48dee_31bf3856ad364e35_6.0.6002.23281_none_34ddcfccca9c6938.manifest

File version

Not applicable

File size

717

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

X86_e759d02272c6a959b9a66ff45b90dfcf_31bf3856ad364e35_6.0.6002.23281_none_5bd8efc269179d1c.manifest

File version

Not applicable

File size

694

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

X86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23281_none_cba1b772bbe19dd3.manifest

File version

Not applicable

File size

3,079

Date (UTC)

28-Nov-2013

Time (UTC)

04:16

Platform

Not applicable

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23281_none_6e4ae20dcaa70e72.manifest

File version

Not applicable

File size

17,806

Date (UTC)

28-Nov-2013

Time (UTC)

04:17

Platform

Not applicable

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23281_none_86187a0044ec190c.manifest

File version

Not applicable

File size

7,654

Date (UTC)

28-Nov-2013

Time (UTC)

04:12

Platform

Not applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23281_none_ae55286a2fb59bc4.manifest

File version

Not applicable

File size

28,589

Date (UTC)

28-Nov-2013

Time (UTC)

04:17

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_88b9f9345154fa436141c50ab0db176a_31bf3856ad364e35_6.0.6002.23281_none_e6ac2e7ab272b0ef.manifest

File version

Not applicable

File size

1,377

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Amd64_bb67b8d2932678a84c20869aa8333d3c_31bf3856ad364e35_6.0.6002.23281_none_6794577db813615b.manifest

File version

Not applicable

File size

721

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Amd64_f0149b985f9246d26aae408731a3ba39_31bf3856ad364e35_6.0.6002.23281_none_96210d040ccac505.manifest

File version

Not applicable

File size

1,038

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Amd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23281_none_27c052f6743f0f09.manifest

File version

Not applicable

File size

3,083

Date (UTC)

28-Nov-2013

Time (UTC)

05:54

Platform

Not applicable

File name

Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23281_none_ca697d9183047fa8.manifest

File version

Not applicable

File size

16,512

Date (UTC)

28-Nov-2013

Time (UTC)

05:56

Platform

Not applicable

File name

Amd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23281_none_e2371583fd498a42.manifest

File version

Not applicable

File size

7,656

Date (UTC)

28-Nov-2013

Time (UTC)

05:50

Platform

Not applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23281_none_0a73c3ede8130cfa.manifest

File version

Not applicable

File size

28,884

Date (UTC)

28-Nov-2013

Time (UTC)

05:55

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23281_none_3214fd48a89fd104.manifest

File version

Not applicable

File size

2,142

Date (UTC)

28-Nov-2013

Time (UTC)

03:53

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23281_none_14c86e401c73cef5.manifest

File version

Not applicable

File size

11,978

Date (UTC)

28-Nov-2013

Time (UTC)

03:53

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_27d45390addb008cf6e90b630bdd026a_31bf3856ad364e35_6.0.6002.23281_none_4ca9586161f0b4d1.manifest

File version

Not applicable

File size

719

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Ia64_944eebb8d55d5da254fd99c118164df5_31bf3856ad364e35_6.0.6002.23281_none_dbad3fe796e5b56c.manifest

File version

Not applicable

File size

1,374

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Ia64_f235b300fcf20759635936b8d090622b_31bf3856ad364e35_6.0.6002.23281_none_93c49e6b2cd16b9f.manifest

File version

Not applicable

File size

1,036

Date (UTC)

28-Nov-2013

Time (UTC)

09:38

Platform

Not applicable

File name

Ia64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23281_none_cba35b68bbdfa6cf.manifest

File version

Not applicable

File size

3,081

Date (UTC)

28-Nov-2013

Time (UTC)

05:32

Platform

Not applicable

File name

Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23281_none_6e4c8603caa5176e.manifest

File version

Not applicable

File size

16,819

Date (UTC)

28-Nov-2013

Time (UTC)

05:33

Platform

Not applicable

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23281_none_861a1df644ea2208.manifest

File version

Not applicable

File size

7,655

Date (UTC)

28-Nov-2013

Time (UTC)

05:29

Platform

Not applicable

File name

Ia64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23281_none_ae56cc602fb3a4c0.manifest

File version

Not applicable

File size

28,879

Date (UTC)

28-Nov-2013

Time (UTC)

05:32

Platform

Not applicable

File name

Wow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23281_none_3214fd48a89fd104.manifest

File version

Not applicable

File size

2,142

Date (UTC)

28-Nov-2013

Time (UTC)

03:53

Platform

Not applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23281_none_14c86e401c73cef5.manifest

File version

Not applicable

File size

11,978

Date (UTC)

28-Nov-2013

Time (UTC)

03:53

Platform

Not applicable


Additional files for all supported x86-based versions of Windows 7

File name

X86_9be5df618b3fe46c3a99f1e36f406fe7_31bf3856ad364e35_6.1.7601.22091_none_5ebb6cfd4e40973e.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_a7491b0a87d34e210eb92a6806e38ad7_31bf3856ad364e35_6.1.7601.17932_none_4f9a9e94995d90d4.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_bffc18aa52230d0daa49b8720674de3e_31bf3856ad364e35_6.1.7600.16841_none_0cb32ea90a3edc33.manifest

File version

Not applicable

File size

717

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_c1014c547ff097e6d36e754ee305c15e_31bf3856ad364e35_6.1.7600.21306_none_ef23f4ed2b3c0e88.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_c5fdeec992a62906114a8890d26cb455_31bf3856ad364e35_6.1.7600.21306_none_994ee622dc64c965.manifest

File version

Not applicable

File size

717

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_c9da6f64b0f66f2a66420907b4ec42a1_31bf3856ad364e35_6.1.7600.17109_none_dcc46aa01a25d747.manifest

File version

Not applicable

File size

697

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.17109_none_6c611db815324d00.manifest

File version

Not applicable

File size

16,151

Date (UTC)

21-Aug-2012

Time (UTC)

01:28

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.21306_none_6ce7bb8b2e529dec.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-Aug-2012

Time (UTC)

18:27

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.17932_none_6e2032b812772543.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-Aug-2012

Time (UTC)

18:14

File name

X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7601.22091_none_6e67c5ed2bc68977.manifest

File version

Not applicable

File size

16,151

Date (UTC)

20-Aug-2012

Time (UTC)

18:13

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16841_none_83fb97bc8f9ecf16.manifest

File version

Not applicable

File size

8,047

Date (UTC)

23-Jun-2011

Time (UTC)

04:55

File name

X86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21306_none_84b5537da897a886.manifest

File version

Not applicable

File size

8,047

Date (UTC)

20-Aug-2012

Time (UTC)

18:16

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_3ab50512fbd825b9e99e7672b8674d64_31bf3856ad364e35_6.1.7600.21306_none_cb225fd6e3429785.manifest

File version

Not applicable

File size

1,042

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_48f5ab41795768fba3792d40fa7d545a_31bf3856ad364e35_6.1.7601.22091_none_734ee0c95d564ba2.manifest

File version

Not applicable

File size

701

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_4c13efb7623b58a9f75274e16ed50bb8_31bf3856ad364e35_6.1.7600.21306_none_e0db6acbc804978d.manifest

File version

Not applicable

File size

721

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_510f2ccc638ade565317473ebd63c717_31bf3856ad364e35_6.1.7601.17932_none_db24c7e32de7f613.manifest

File version

Not applicable

File size

1,042

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_73bcf110dca1a90d7bcecd5936c0a162_31bf3856ad364e35_6.1.7600.21306_none_fee5dbd4fe4af87b.manifest

File version

Not applicable

File size

701

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_76bd2fb73913907140200bb393fadb39_31bf3856ad364e35_6.1.7601.17932_none_9da2ce411945071d.manifest

File version

Not applicable

File size

701

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_8b8468d6f4c8eb8ba72e415f6923c09a_31bf3856ad364e35_6.1.7601.22091_none_d9ba507a5812f288.manifest

File version

Not applicable

File size

1,042

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_8f22f1aae13bb873809d1cd4399ae423_31bf3856ad364e35_6.1.7600.17109_none_5cb1a34ed8ea8956.manifest

File version

Not applicable

File size

701

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_9be5df618b3fe46c3a99f1e36f406fe7_31bf3856ad364e35_6.1.7601.22091_none_bada0881069e0874.manifest

File version

Not applicable

File size

699

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_a7491b0a87d34e210eb92a6806e38ad7_31bf3856ad364e35_6.1.7601.17932_none_abb93a1851bb020a.manifest

File version

Not applicable

File size

699

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_af637a395a3ffa154e9a5eab3bf6a371_31bf3856ad364e35_6.1.7600.17109_none_b5871be52f9ef82c.manifest

File version

Not applicable

File size

1,042

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

Amd64_c1014c547ff097e6d36e754ee305c15e_31bf3856ad364e35_6.1.7600.21306_none_4b429070e3997fbe.manifest

File version

Not applicable

File size

699

Date (UTC)

21-Aug-2012

Time (UTC)

15:11

File name

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699

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21-Aug-2012

Time (UTC)

15:11

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721

Date (UTC)

21-Aug-2012

Time (UTC)

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Date (UTC)

21-Aug-2012

Time (UTC)

02:33

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Date (UTC)

20-Aug-2012

Time (UTC)

19:36

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20-Aug-2012

Time (UTC)

19:21

File name

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20-Aug-2012

Time (UTC)

19:03

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12-Mar-2012

Time (UTC)

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Date (UTC)

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Time (UTC)

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Additional files for all supported IA-64-based versions of Windows Server 2008 R2

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21-Aug-2012

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15:11

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21-Aug-2012

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15:11

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21-Aug-2012

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21-Aug-2012

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15:11

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1,040

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21-Aug-2012

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15,289

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21-Aug-2012

Time (UTC)

02:21

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15,289

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20-Aug-2012

Time (UTC)

19:26

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15,289

Date (UTC)

20-Aug-2012

Time (UTC)

19:04

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15,289

Date (UTC)

20-Aug-2012

Time (UTC)

18:57

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.16841_none_83fd3bb28f9cd812.manifest

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File size

8,048

Date (UTC)

23-Jun-2011

Time (UTC)

05:48

File name

Ia64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.1.7600.21306_none_84b6f773a895b182.manifest

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8,048

Date (UTC)

20-Aug-2012

Time (UTC)

19:18


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