The terminal server roaming profile of a user account is not loaded correctly on a terminal server that is running Windows Server 2008 R2 or Windows Server 2008 after the user password is changed during session logon

Symptoms

Consider the following scenario:

  • You have a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.

  • You enable the Delete cache copies of roaming profiles Group Policy setting on the terminal server.

  • You configure a user account to load a terminal server roaming profile on the terminal server.

  • The Change password at the next logon option is enabled in the properties of the user account.

  • You create a terminal server session to the terminal server by using the user account.


In this scenario, the terminal server roaming profile is not loaded correctly. Additionally, some personal data and some application settings are lost.

Cause

This issue occurs because the User Profile service does not load the terminal server roaming profile correctly after the user account password is reset.

When the Delete cache copies of roaming profiles Group Policy setting is enabled, and when a user is prompted to change the user account password, the User Profile service loads a local temporary user profile. The User Profile service loads this user profile to perform the password reset operation. However, the profile changes to a combination of the local temporary profile and of the roaming profile after the user password is reset. Therefore, the terminal server roaming profile is not loaded correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2. Additionally, you must have the Terminal Services role for Windows Server 2008 SP2 installed. Or, you must have the Remote Desktop Services role for Windows Server 2008 R2 installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information note

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6002.22368

29,184

19-Mar-2010

18:45

x86

Profsvc.dll

6.0.6002.22368

155,136

19-Mar-2010

18:45

x86

Userprofilewmiprovider.mof

Not applicable

10,702

19-Mar-2010

14:07

Not applicable

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6002.22368

33,280

19-Mar-2010

18:55

x64

Profsvc.dll

6.0.6002.22368

180,736

19-Mar-2010

18:55

x64

Userprofilewmiprovider.mof

Not applicable

10,702

19-Mar-2010

14:14

Not applicable

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.0.6002.22368

76,288

19-Mar-2010

18:34

IA-64

Profsvc.dll

6.0.6002.22368

405,504

19-Mar-2010

18:34

IA-64

Userprofilewmiprovider.mof

Not applicable

10,702

19-Mar-2010

14:06

Not applicable

Windows Server 2008 R2 file information note

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7600.16385

33,280

14-Jul-2009

01:41

x64

Profsvc.dll

6.1.7600.20713

209,920

14-May-2010

01:56

x64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Workaround

Workaround for Windows Server 2008 and for Windows Server 2008 R2

To work around this issue, apply the Set roaming profile path for all users logging on this computer Group Policy setting on the terminal server.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,068

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

File name

X86_14c277076ecd6570cbfd0c9d8e89da90_31bf3856ad364e35_6.0.6002.22368_none_8da9df541812375e.manifest

File version

Not applicable

File size

695

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fde89266491a64b8.manifest

File version

Not applicable

File size

38,816

Date (UTC)

19-Mar-2010

Time (UTC)

21:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_9092b0c5b3f1e0a1425eae6422aa99e5_31bf3856ad364e35_6.0.6002.22368_none_3abfe1f18bd58b13.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_5a072dea0177d5ee.manifest

File version

Not applicable

File size

39,111

Date (UTC)

19-Mar-2010

Time (UTC)

22:39

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,092

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_b81955fd6638d7d3605ec675060ef400_31bf3856ad364e35_6.0.6002.22368_none_5b488f34279abd1d.manifest

File version

Not applicable

File size

697

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fdea365c49186db4.manifest

File version

Not applicable

File size

39,087

Date (UTC)

19-Mar-2010

Time (UTC)

20:02

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,247

Date (UTC)

22-Mar-2010

Time (UTC)

04:57

Platform

Not applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_bc1167f29daf4e22415604cd8847f81e_31bf3856ad364e35_6.1.7600.20713_none_77f6e4cb0f482af3.manifest

File version

Not applicable

File size

699

Date (UTC)

14-May-2010

Time (UTC)

17:23

Platform

Not applicable

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20713_none_58799a716544b34a.manifest

File version

Not applicable

File size

39,926

Date (UTC)

14-May-2010

Time (UTC)

20:11

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,689

Date (UTC)

14-May-2010

Time (UTC)

17:23

Platform

Not applicable

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