How to get service for Surface

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If your Surface product needs service, first, check to see if your Surface is registered. If is isn't, register it. Then, request service for your Surface online.

When you request service online, we'll check to see if your device is still under warranty. If it's out of warranty, you may need to pay a service fee.

You'll need to send your Surface to Microsoft for servicing. Before you do, take steps to prepare your Surface, like backing up your files and data.

When you get your Surface back from servicing, you'll need to take some steps to set it up again for use. 

Before you begin requesting service for your Surface, there are some troubleshooting tips you can try, including running the Surface Diagnostic Toolkit to check for any issues you can resolve without servicing. 

Things to do before requesting service

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Requesting service