The application object server (AOS) crashes with the "Ax32Serv DBDPack" call stack in Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

In Microsoft Dynamics AX 2012, the application object server (AOS) crashes with the following call stack:
Ax32Serv DBDPack
Ax32Serv bufdesc_t::addRec
Ax32Serv cqlCursor::PackAdjustedBuffers
Ax32Serv cqlCursor::addCursorData
Ax32Serv ServerNext
rpcrt4 Invoke
rpcrt4 NdrStubCall2
rpcrt4 NdrServerCall2
rpcrt4 DispatchToStubInCNoAvrf
rpcrt4 RPC_INTERFACE::DispatchToStubWorker
rpcrt4 OSF_SCALL::DispatchHelper
rpcrt4 OSF_SCALL::ProcessReceivedPDU
rpcrt4 OSF_SCONNECTION::ProcessReceiveComplete
rpcrt4 CO_ConnectionThreadPoolCallback
KERNELBASE BasepTpIoCallback
ntdll TppIopExecuteCallback
ntdll TppWorkerThread
kernel32 BaseThreadInitThunk
ntdll RtlUserThreadStart

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformService branch
Aximpactanalysis.exeNot applicable60,28022-May-124:06x86Not applicable
Axupdate.exeNot applicable60,26422-May-124:06x86Not applicable
Clientoba32.mspNot applicable21,123,07212-Jul-1212:57Not applicableNot applicable
Clientoba64.mspNot applicable21,123,07212-Jul-1212:57Not applicableNot applicable
Components32.mspNot applicable18,468,86412-Jul-1212:57Not applicableNot applicable
Components64.mspNot applicable35,725,31212-Jul-1212:57Not applicableNot applicable
Helpserver64.mspNot applicable901,12012-Jul-1212:57Not applicableNot applicable
Objectserver32.mspNot applicable7,278,59212-Jul-1212:57Not applicableNot applicable
Objectserver64.mspNot applicable9,240,57612-Jul-1212:57Not applicableNot applicable
Retaildatabaseutility.mspNot applicable270,33612-Jul-1212:57Not applicableNot applicable
Retailheadquarters32.mspNot applicable765,95212-Jul-1212:57Not applicableNot applicable
Retailheadquarters64.mspNot applicable765,95212-Jul-1212:57Not applicableNot applicable
Retailpos.mspNot applicable2,822,14412-Jul-1212:57Not applicableNot applicable
Retailposplugins.mspNot applicable151,55212-Jul-1212:57Not applicableRETAILPOSP
Retailstoreconnect32.mspNot applicable122,88012-Jul-1212:57Not applicableNot applicable
Retailstoreconnect64.mspNot applicable122,88012-Jul-1212:57Not applicableNot applicable
Retailtransactionservice.mspNot applicable122,88012-Jul-1212:57Not applicableNot applicable
Setupsupport32.mspNot applicable11,804,67212-Jul-1212:57Not applicableNot applicable
Setupsupport64.mspNot applicable19,083,26412-Jul-1212:57Not applicableNot applicable
Traceparser.mspNot applicable438,27212-Jul-1212:57Not applicableNot applicable
Axsetupsp.exe6.0.1108.12881,378,53609-Jul-1217:32x86Not applicable
Axutillib.dll6.0.1108.806821,48022-May-124:06x86Not applicable
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75222-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491382,84822-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491378,75222-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491374,65622-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491370,56022-May-124:06x86Not applicable
Axsetupsp.resources.dll6.0.947.491407,42422-May-124:06x86Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2734183 - Last Review: 2017 Fev 17 - Revision: 2

Microsoft Dynamics AX 2012, Microsoft Dynamics AX Application Object Server

Fikr-mulohaza