Print problems with Outlook for Mac 2011

Symptoms

When you try to print in Outlook for Mac 2011, you may receive an error message or the printing outcome is not what is expected. 

Resolution

IMPORTANT: The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

Step 1: Try to print from another application


Open another Microsoft Office for Mac application such as Word or Excel and try to print.

If the print test fails and the issue continues to occur under another application, there may be a communication problem with the printer or the print driver may not be functioning. To troubleshoot general print failures, read the following Microsoft knowledge base article:

313553 How to troubleshoot print failures in Word for Mac, Excel for Mac, or PowerPoint for Mac

If the printer prints in other applications, go to the next step. 

Step 2: Quit Outlook and all other applications

To quit active applications, follow these steps:
  1. Choose Force Quit from the Apple menu (or press Command - Option - Esc).
  2. Select an application in the "Force Quit Applications" window.
    Note: You cannot quit Finder.
  3. Click Force Quit.
  4. Repeat this process until you quit all active applications.
Note: When an applications is force quit, any unsaved changes to open documents are not saved.

Go to the next step to back up Outlook identities.

Step 3: Back up Outlook identities

You will have to back up Outlook identities before you continue with the remaining steps in this article. To do this, follow these steps:
  1. Quit all applications.
  2. On the Go menu, click Home.
  3. Click Documents, and then open Microsoft User Data.
  4. Press the Control key, and then click Office 2011 Identities.
  5. Select Copy "Office 2011 Identities."
  6. Close all windows.
  7. Point to an empty section of your desktop, press the Control key, and then click Paste Item.
Outlook identities is now backed up. Go to the next step to remove Outlook preferences.

Step 4: Remove Outlook Preferences


This step will determine whether the problem is caused by damaged Outlook preferences. To move preferences to the desktop, follow these steps:
  1. Quit all applications.
  2. On the Go menu, click Home.
  3. Click Library.
    Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open Preferences, and then drag the following files to the desktop: 
    • com.microsoft.Outlook.plist
    • com.microsoft.outlook.database_daemon.plist
    • com.microsoft.outlook.database_utility.plist
    • com.microsoft.outlook.office_reminders.plist
    • com.microsoft.Outlook.SyncServicesPreferences.plist
    Note: If you cannot find one of these files, continue to the next. Some of these files may not have been created if an Outlook feature was not used.
  5. Open Outlook. Does the problem occur?

    No, the error no longer occurs.
    One of the files that you moved is causing the problem. To isolate the file, follow these steps:
    1. Quit Outlook.
    2. Move one of the files back to its original location.
    3. Open Outlook.

      If the error reoccurs, the file that you just moved is causing the problem. Drag this file to the Trash.

      If the error does not occur, continue repeating steps A to C until you isolate the file.

    Yes, the error still occurs.
    Quit Outlook, and move the files back to their original location. Go to the next step.

  6. Quit all applications.
  7. On the Go menu, click Home.
  8. Open Library.
    Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  9. Open Preferences.
    Note If you have Service Pack 2 installed, open Application Support instead of Preferences.

  10. Open Microsoft, and then Office 2011. Drag the following files to the desktop: 
    • Outlook Preferences
    • OfficeSync Prefs
    Note: If you cannot find one of these files, continue to the next. Some of these files may not have been created if an Outlook feature was not used.
  11. Open Outlook. Does the problem occur?

    No, the error no longer occurs.
    One of the files that you moved is causing the problem. To isolate the file, follow these steps:
    1. Quit Outlook.
    2. Move one of the files back to its original location.
    3. Open Outlook.

      If the error reoccurs, the file that you just moved is causing the problem. Drag this file to the Trash.

      If the error does not occur, continue repeating steps A to C until you isolate the file.

    Yes, the error still occurs.
    Quit Outlook, and move the files back to their original location. Go to "Step 5: Create a new identity."

Step 5: Create a new identity

To create a new identity, follow these steps:
  1. Quit all applications.
  2. Press the Option key, and then click the Outlook icon on the Dock. The Microsoft Database Utility will open.
  3. Click the plus [+] sign to add a new identity, and then type a name for the new identity. For example, type New Identity.
  4. Select the new identity, click the Action button, and then click Set as Default.
  5. Close the Microsoft Database Utility window, and then open Outlook.
  6. Try to print in Outlook.
If you can print without a problem, go to "Step 6: Rebuild the Outlook database."

If the problem continues to occur, open the Microsoft Database Utility, set the original identity as default, and then go to "Step 7: Create a new user account."

Step 6: Rebuild the Outlook identity database

To rebuild the Outlook database, follow the instructions that are included in step 4 in the following Microsoft knowledge base article:

2360509  How to troubleshoot or rebuild the Outlook for Mac 2011 identity database

Step 7: Create a new Mac user account

Sometimes, a Mac user account may be corrupted. This can cause problems installing, starting, or using applications. To determine whether the Mac user account is corrupted, you can log on as a new user or create a new user account, and then test an application. For steps and instructions on how to create a new user account, read the following Microsoft knowledge base article:

2439218  Testing your user account to troubleshoot Office for Mac applications

If the issue continues to occur, we recommend that you contact your printer manufacturer for help removing and then installing or updating the printer driver.
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ID Bài viết: 2409305 - Xem lại Lần cuối: 16-04-2012 - Bản sửa đổi: 1

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