Outlook 2016 hangs with Junk Email Reporting add-in and large archive

Consider the following scenario:

  • You run Microsoft Outlook 2016.
  • You have a large online archive mailbox open in Outlook.
  • You have the Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook installed.

In this scenario, Outlook may stop responding.

To work around this issue, uninstall the Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook by following these steps.

  1. Exit Outlook.
  2. Open Control Panel.
  3. Select Programs and Features.
  4. Select Microsoft Junk E-mail Reporting Add-In for Microsoft Office Outlook.
  5. Select Uninstall.
  6. Start Outlook.

For more information about the Junk Email Reporting Add-in for Microsoft Office Outlook, see the following TechNet article:

Microsoft is researching this problem and will post more information in this article when the information becomes available.

freeze not responding stops responding crash
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

文章 ID:3171036 - 上次审阅时间:06/16/2016 19:00:00 - 修订版本: 2.0

Outlook 2016

  • KB3171036
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