You can't access a mailbox after you're migrated to Office 365 dedicated/ITAR (vNext)

Symptoms
Users can't access their mailboxes after they're migrated to Microsoft Office 365 dedicated/ITAR (vNext). 
Cause
This issue occurs because the data in old profiles prevents Outlook from connecting or because users are using an early version of Microsoft Outlook 2013. 
Resolution
To fix this issue, follow these steps:
  1. Run a repair of Office.
  2. Create a new profile (in addition to the original profile that can’t connect).
If the mailbox is confirmed to be accessed after a new profile is created, users can enable Outlook Troubleshooting Logging, and then log on by using the old profile. Let Outlook run for several minutes to capture the details about the behavior. 

Please also collect an OffCat log of the affected Outlook profile to provide together with the Outlook logging. You may submit a support incident online to Microsoft Online Services Support. Or, you can contact Microsoft Online Services Support by telephone.
More information
There is a known access issue in early versions of Outlook 2013.
属性

文章 ID:3187401 - 上次审阅时间:08/21/2016 23:13:00 - 修订版本: 1.0

Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal

  • vkbportal226 KB3187401
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