Note: For any questions and issues related to Tap-to-Pay, please refer to VKB 3078361 - Informational: Tap to Pay
Who should use this article?
- Accounts & Billing agents
- Sales agents
- Technical Support agents
Table of Contents
|1. Introduction||1.2. Benefits|
|2. Support Boundaries||2.1. Support Boundaries|
|3. FAQ||3.1. Frequently asked questions|
|4. Error Messages||4.1. Error Messages|
1.1 What is Microsoft Wallet?
Microsoft Wallet is the mechanism where we enable customers to make purchases through our third-party payments platform, such as the Payment Request API in Microsoft Edge, Skype Chatbots or Microsoft Bookings. It stores the customer's payment method information, their billing address using their Microsoft Account as a login authentication. Microsoft Wallet is where customers use their MSA to login, store their payment methods and billing address details to facilitate the purchase process.
There are 2 main features:
- It allows customers to store multiple payment instruments which can be used to make purchases directly from their device.
- It provides a secure purchase experience by tokenizing the customer’s PI so no credit cards are shared during a transaction.
Note: Microsoft Wallet is the application that also facilitates Tap to Pay (see VKB 3078361 - Informational: Tap to Pay).
- One place to keep all your stuff – Store as many credit and debit cards as you want in your Microsoft Wallet so you don't have to carry around all of your cards. Want to change cards? Switching takes just a tap of your finger.
- Room for reward cards too – Save all of your rewards and membership cards - for stores, restaurants, health clubs, libraries and more - in your Microsoft Wallet.
- Accepted at hundreds of thousands of retails locations – Use your Microsoft Wallet everywhere you see the contactless payment symbol. Peace of mind with a more secure way to pay:
- A more secure way to pay – When you use Microsoft Wallet, your credit and debit card numbers are never shared with retailers, reducing your risk of fraud and making shopping with Microsoft Wallet more secure than paying with your physical card.
2.1. Support Boundaries
Follow the guidance in VKB 4020185 Informational: Third Party Payments Support Boundaries and Support Policies.Return to top
3.1. Frequently asked questions
Which cards support tap to pay with Wallet?
Do I need to launch the Wallet on the phone before I try to pay a payment?
What if I have a question about my bill or card statement?
Why don’t I see my card after I added it in the Wallet?
Do I have to add my cards again if I buy a new phone?
What happens when my card expires?
Why don’t the last 4 digits shown on my receipt match the last 4 digits of my physical card?
What happens if my phone is lost or stolen?
Where will Tap to Pay with Wallet be available?
Return to top
4. Error Messages
|Errors||User experience||Corrective actions|
|Select card, and update expiration date|
|No card||Add a card.|
Note that it may be possible for users to add a PI that merchants or the service do not support (e.g. some merchants may not accept AmEx, and the service does not support PayPal).
|No shipping address||Add an address.|
Note that digital goods consumed in the platform (e.g. stickers for Skype) are not allowed, most merchants will require an address).
|No email address||Add email address.|
|Transaction denied by bank||Contact bank.|
Note that in some cases merchant will suggest that user try again with a different card.
|Internal error||Try again via merchant.|
Note that this error may result from a myriad of errors/problem that may exist with MS and/or PSP systems.
|Internal error||Try again via Wallet.|
文章識別碼：3171500 - 最後檢閱時間：2017年4月19日 - 修訂： 2