Items that are deleted from a shared mailbox go to the wrong folder in Outlook


When using one of the Microsoft Outlook products listed at the beginning of this article, you delete items from a Mailbox folder of another user where you have deletion privileges, and the deleted items go into your Deleted Items folder rather than that of the mailbox owner.


Outlook provides a Windows Registry setting to switch the destination of deleted items to the mailbox owner's Deleted Items folder.

To Switch the Destination of Deleted Items

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To have us switch the destination for deleted items for you, go to the "Fix it for me" section. If you prefer to switch the destination for deleted items yourself, go to the "Let me fix it myself" section.

Fix it for me

To switch the destination for deleted items automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

  • The Fix it solutions will not work if  DelegateWasteBasketStyle has been applied by using a group policy.
  • Please make sure that the delegate user has at least Author level permission rights to the Deleted Items folder of the owner's mailbox when you run the second Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To change the registry setting, follow these steps:

  1. In Outlook 2002, Outlook 2003, Outlook 2007, or Outlook 2010 click Exit on the File menu.

    In Outlook 2000, click Exit and Log Off on the File menu.
  2. Click Start, and then click Run.
  3. Type regedit, and then click OK.
  4. Locate the registry key below that is appropriate for your version of Outlook.
    • For Outlook 2010

    • For Outlook 2007
    • For Outlook 2003
    • For Outlook 2002:
    • For Outlook 2000:
  5. Right-click the DelegateWastebasketStyle value, and then click Modify.

    If the key is not present, use the following steps to create it:
    1. Right-click the General folder in the path defined in step 4 in the "To Switch the Destination of Deleted Items" section earlier in this article.
    2. Point to New, and then click DWORD Value.
    3. Type DelegateWastebasketStyle, and then press ENTER.
  6. Change the value data in the Edit DWORD Value dialog box to one of the following values:
    • 8 = Stores deleted items in your folder.
    • 4 = Stores deleted items in the mailbox owner's folder.
    Note Make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner's mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives one of the following two error messages:

    The item could not be deleted, it was either moved or already deleted, or access was denied.
    Operation Failed.

    Note In Outlook 2007 or in Outlook 2010, the user receives one of the following two error message if DelegateWastebasketStyle=4, and the delegate does not have at least Author permission to the Deleted Items folder in the owner's mailbox.
    Some items cannot be deleted. They were either moved or already deleted, or access was denied.


    Could not complete the deletion. The items may have been already deleted or moved.
  7. Quit Registry Editor.
  8. Restart Outlook.

Determine if DelegateWasteBasketStyle has been applied using a group policy

If the above registry value has no effect, an administrator may have applied the setting using a group policy. Group policy registry values override those that are configured in the user settings section of the registry.

Office user settings are located in the following registry key path:


Office group policy setting are located in the following registry key path:


If you find the DelegateWasteBasketStyle value exists in the HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\xx.x\Outlook\Options\General subkey (where xx.x is the version number of Office as it appears in the table below), it is likely because group policies are used in your organization. To review group policies that apply to your user or computer account, contact your Active Directory administrator.

Office VersionVersion number

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

文章識別碼:202517 - 最後檢閱時間:2015年11月3日 - 修訂: 1