Presence icons do not appear in Outlook 2013 or 2010

Symptoms

Presence information or presence icons do not appear in Microsoft Outlook.

Cause

This problem can occur if any of the following registry values are configured on the computer running Outlook.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\IM
or Policy key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Common\IM
DWORD: TurnOffPresenceIcon
Value: 1 (turn off presence icons in email messages, but leave them on in the contact card), or 2 (turn off presence icons everywhere)

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\IM
or Policy Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Common\IM
DWORD: TurnOffPresenceIntegration
Value: 1 (turn off presence integration everywhere in Outlook)

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\PersonaMenu
or Policy Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Common\PersonaMenu
DWORD: Enabled
Value: 0 (turn off presence icons in email messages, but leave them on in the contact card)

NoteThe x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).

Resolution

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.


To resolve this problem, either remove the group policies controlling presence integration in Outlook, or change the non-policy registry values to the following.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\IM

DWORD: TurnOffPresenceIcon
Value: 0

DWORD: TurnOffPresenceIntegration
Value: 0

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\PersonaMenu

DWORD: Enabled
Value: 1

Note The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).

內容

文章識別碼:2726007 - 最後檢閱時間:2016年1月13日 - 修訂: 1

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