“You need Adobe Flash Player” message when you try to view a video in Office 365 Video


Consider the following scenario.
  • You browse to an Office 365 Video site and then click a video to view it.
  • When the video page opens, you receive the following message:
    You need Adobe Flash Player.

    Screen shot of the


To resolve this issue, install and enable Adobe Flash Player.

For more information about how to install the Flash Player on Windows or Mac OS, go to the following website: Be aware that some versions of Android and iOS don't support Flash. If you receive the error message described in this article and your device doesn’t support HTML 5 playback, these devices will be unable to play back the video through the web browser.

Additionally, you can watch videos by using the Office 365 Video for iPhone app. For more information, go to the following Microsoft website:


This issue occurs when your browser or device combination doesn’t support HTML 5 playback in Office 365 Video. In this scenario, you must use Adobe Flash Player instead of HTML 5 playback. For more information about the browser and device combinations, go to the following Microsoft website:HTML 5 playback was recently added to Office 365 Video. For more information about this update, go to the following Microsoft website:

Third-party information disclaimer

Still need help? Go to Microsoft Community.

文章識別碼:3018458 - 最後檢閱時間:2016年12月21日 - 修訂: 1