Windows Live Mail prestaje reagirati ili se ne pokreće nakon instalacije ažuriranja opisanog u članku iz baze znanja br. 2454826

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SIMPTOMI

Kada pokrenete Windows Live Mail nakon instalacije ažuriranja za sustav Windows opisanog u članku iz baze znanja br. 2454826, Windows Live Mail možda se ne pokreće uspješno.

UZROK

Taj se problem može pojaviti ako se na računalu sa sustavom Windows pojave sljedeći scenariji:
  • imate integriranu Intelovu grafičku karticu Igdkmd32.sys (32-bitna verzija) / Igdkmd64.sys (64-bitna verzija) od 8.15.10.2104 do 8.15.10.2141
  • na računalu je instalirano ažuriranje za sustav Windows opisano u u članku iz baze znanja br. 2454826
  • koristite verziju Windows Live Mail 15.4 ili noviju
Windows Live Mail prestaje reagirati ili se ne pokreće ako imate integriranu grafičku karticu tvrtke Intel Igdkmd32.sys (32-bitna verzija) / Igdkmd64.sys (64-bitna verzija) od 8.15.10.2104 do 8.15.10.2141. Za te je upravljačke programe poznato da uzrokuju probleme s kompatibilnošću s nekim aplikacijama koje koriste D2D (Direct2D). Ako koristite te upravljačke programe, na primjer, Windows Live Mail može prestati reagirati nakon instalacije ažuriranja opisanog u članku iz baze znanja br. 2454826.  

Da biste provjerili koristite li upravljački program za integriranu grafiku tvrtke Intel te koju verziju, slijedite ove korake:
  1. Kliknite gumb Start da biste otvorili DirectX Diagnostic Tool (Dijagnostički alat za DirectX), u okvir Search (Pretraživanje) upišite dxdiag te pritisnite tipku ENTER.
  2. Kliknite karticu Display (Prikaz)
  3. Zabilježite upravljački program i verziju upravljačkog programa da biste usporedili verzije navedene u nastavku
Ako koristite upravljački program za integriranu grafičku karticu tvrtke Intel te verziju upravljačkog programa od 8.15.10.2104 do 8.15.10.214, posjetite web-mjesto proizvođača računala da biste provjerili je li dostupan noviji upravljački program.


RJEŠENJE

Da bismo riješili taj problem umjesto vas, prijeđite na odjeljak "Popravite mi to". Ako problem želite riješiti sami, prijeđite na odjeljak "Popravit ću to sam".

Popravite mi to

Da biste automatski riješili problem, kliknite vezu Popravi taj problem. Zatim u dijaloškom okviru File Download (Preuzimanje datoteke) kliknite Run (Pokreni), a potom slijedite korake u čarobnjaku.

Popravi taj problem
Microsoftov popravak 50604


Napomena Može se dogoditi da je čarobnjak dostupan samo na engleskom jeziku, ali automatski popravak funkcionira i za verzije sustava Windows na drugim jezicima.

Napomena Ako trenutno ne radite na računalu na kojem se pojavljuje problem, automatski popravak možete spremiti na izbrisivi memorijski pogon ili na CD, a zatim ga pokrenuti na računalu na kojem se problem pojavljuje.

Popravit ću to sam

Da biste sami riješili problem, upotrijebite jednu od ovih metoda:

Prva metoda: Dodavanje registarskih ključeva kojih nema ili koji su oštećeni
Da biste riješili taj problem, morate u računalo sa sustavom Windows dodati komplet ključeva registra. Da biste to učinili, slijedite ove korake:
  1. Provjerite je li Windows Live Mail zatvoren
  2. KlikniteStart , a zatim u okvir Search (Pretraživanje) upišite Notepad (Blok za pisanje).
  3. Na popisu Programs (Programi) kliknite Notepad (Blok za pisanje).
  4. U Blok za pisanje upišite ili kopirajtezalijepite sljedeći tekst

    Windows Registry Editor Version 5.00
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    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\1]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\10]
    "Flags"=dword:00000001
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    "VendorId"=dword:000010de
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\100]
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    "VendorId"=dword:00001002
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\101]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\102]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\103]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\104]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\104\Version]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105\Minimum]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105\Version]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\11]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\12]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\13]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\14]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\15]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\21]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\69]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\7]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\70]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\71]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\72]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\73]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\74]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\75]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005b65

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\76]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005b74

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\77]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005b75

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\78]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005d49

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\79]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005d50

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\8]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000308

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\80]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e48

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\81]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e49

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\82]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007103

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\83]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007104

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\84]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007105

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\85]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007106

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\86]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007124

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\87]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007152

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\88]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007153

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\89]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007172

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\9]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000309

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\90]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007173

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\91]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071c4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\92]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\93]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\94]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071f2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\95]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940a

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\96]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940b

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\97]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940f

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\98]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009489

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\99]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009511

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\0]
    "Flags"=dword:00000000
    "Options"=dword:00000002
    "VendorId"=dword:00001002

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\1]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00008086
    "DeviceId"=dword:00008108

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\2]
    "Flags"=dword:00000001
    "Options"=dword:00000004
    "VendorId"=dword:00008086
    "DeviceId"=dword:00002992
  5. U Bloku za pisanje kliknite File (Datoteka), a zatim Save As (Spremi kao)
  6. Odaberite radnu površinu kao mjesto spremanja datoteke
  7. U okvir File name (Naziv datoteke) upišite fixkey.reg, na popisu Save as type (Spremi u obliku) kliknite All Files (*.*)  (Sve datoteke (*.*) ), a zatim Save (Spremi).
  8. Na radnoj površini dvokliknite datoteku fixkey.reg da biste u registar sustava Windows dodali vrijednosti registra. Ako sustav zatraži da unesete administratorsku lozinku ili potvrdu, upišite lozinku ili kliknite Continue (Nastavi)
  9. Kliknite Yes (Da), a zatim OK (U redu).
  10. Ponovno pokrenite Windows Live Mail

Druga metoda: Ažuriranje upravljačkih programa
U servisu Windows Update potražite najnoviji upravljački program za svoj hardver ili posjetite web-mjesto proizvođača računala da biste provjerili je li dostupan noviji upravljački program za integriranu grafičku karticu tvrtke Intel. Da biste ručno potražili ažuriranja u servisu Windows Update, slijedite ove korake:
  1. Kliknite gumb Start da biste otvorili Windows Update. U okvir za pretraživanje upišite Update, a zatim na popisu rezultata kliknite Windows Update.
  2. U navigacijskom oknu kliknite Check for updates (Potraži ažuriranja), a zatim pričekajte dok sustav Windows potraži najnovija ažuriranja za računalo.
  3. Ako vidite poruku u kojoj je navedeno da su važna ažuriranja dostupna ili da pregledate važna ažuriranja, kliknite poruku da biste prikazali i odabrali važna ažuriranja za instalaciju.
  4. Na popisu kliknite važna ažuriranja da biste doznali više. Potvrdite okvire ažuriranja koja želite instalirati te kliknite OK (U redu).
  5. Kliknite Install updates (Instaliraj ažuriranja).

Napomena: proizvodi drugih proizvođača koji se spominju u ovom članku proizvedeni su u tvrtkama neovisnima o Microsoftu. Microsoft ne daje nikakva jamstva, ni izričita ni implicirana, vezana uz performanse ili pouzdanost tih proizvoda.

Microsoft nudi popis neovisnih proizvođača s podacima za kontakt da bi vam pomogao pri pronalaženju tehničke podrške. Ti se podaci mogu promijeniti bez najave. Microsoft ne jamči točnost podataka za kontakt s neovisnim proizvođačima.

DODATNE INFORMACIJE

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Svojstva

ID članka: 2505524 - Posljednja izmjena: 15. travnja 2011. - Revizija: 1.0
Ključne riječi: 
kbfixme kbmsifixme KB2505524

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