Article ID: 944221 - View products that this article applies to.
Windows Live Photo Gallery freezes or does not start when you try to start it in Windows XP, Windows Vista, or Windows 7.
This issue occurs because a database is corrupted. This database is created by Windows Live Photo Gallery to track photos and videos.
Fix the problem automatically
This troubleshooter fixes many problems.Learn moreRun now
Fix the problem manuallyImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To fix this problem, you have to regenerate the database for Windows Live Photo Gallery. To do this, follow the appropriate steps for your operating system:
Note Windows Live Photo Gallery must be closed to perform this repair. When you restart Windows Live Photo Gallery, the database will be rebuilt.
How the MATS package works to fix this problem
Other issues that the MATS package fixes
(http://support.microsoft.com/kb/930097/ )Computer is slow when Windows Photo Gallery displays TIFF images that do not fit into one page in Windows Vista
(http://support.microsoft.com/kb/2415237/ )Can't preview pictures in Windows Photo Gallery in Windows Vista
(http://support.microsoft.com/kb/2415238/ )Color issues in the print preview of an image in Windows Photo Gallery in Windows Vista
(http://support.microsoft.com/kb/938818/ )Can't see pictures in a slide show in Windows Photo Gallery in Windows Vista
(http://support.microsoft.com/kb/2009298/ )Can't download albums in Windows Live Photo Gallery after upgrading from Windows Vista to Windows 7
(http://support.microsoft.com/kb/939395/ )An image and its background become yellow in Windows Photo Gallery in Windows Vista
(http://support.microsoft.com/kb/930102/ )Image transition issues in Windows Photo Gallery in Windows XP or in Windows Vista
(http://support.microsoft.com/kb/2425702/ )A screen saver that displays pictures stops working in Windows
Article ID: 944221 - Last Review: June 28, 2012 - Revision: 12.0
Contact us for more help
Connect with Answer Desk for expert help.