You may wait for up to 30 seconds when you use a smart card to unlock a computer that is running Windows 7 or Windows Server 2008 R2

Symptoms

When you unlock a computer that is running Windows 7 or Windows Server 2008 R2 by using a smart card, you may have to wait for up to 30 seconds before the desktop is displayed. However, the unlocking process is supposed to complete within several seconds.

Note After this issue occurs one time, every successive unlocking operation that uses the smart card will be affected until you restart the computer.

Cause

This issue occurs because the smart card module incorrectly manages its cache. This causes a long delay if the smart card is accessed multiple times. The expected behavior is that the smart card module uses cached information when it performs Kerberos authentication.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Basecsp.dll

6.1.7600.21008

147,328

14-Jul-2011

04:33

x86

Scksp.dll

6.1.7600.21008

184,320

14-Jul-2011

04:33

x86

Basecsp.dll

6.1.7601.21770

148,352

14-Jul-2011

05:51

x86

Scksp.dll

6.1.7601.21770

184,320

14-Jul-2011

05:50

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Basecsp.dll

6.1.7600.21008

170,368

14-Jul-2011

05:33

x64

Scksp.dll

6.1.7600.21008

229,376

14-Jul-2011

05:30

x64

Basecsp.dll

6.1.7601.21770

170,368

14-Jul-2011

05:25

x64

Scksp.dll

6.1.7601.21770

229,376

14-Jul-2011

05:24

x64

Basecsp.dll

6.1.7600.21008

147,328

14-Jul-2011

04:33

x86

Scksp.dll

6.1.7600.21008

184,320

14-Jul-2011

04:33

x86

Basecsp.dll

6.1.7601.21770

148,352

14-Jul-2011

05:51

x86

Scksp.dll

6.1.7601.21770

184,320

14-Jul-2011

05:50

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Basecsp.dll

6.1.7600.21008

349,056

14-Jul-2011

04:18

IA-64

Scksp.dll

6.1.7600.21008

453,120

14-Jul-2011

04:16

IA-64

Basecsp.dll

6.1.7601.21770

349,056

14-Jul-2011

04:09

IA-64

Scksp.dll

6.1.7601.21770

453,120

14-Jul-2011

04:08

IA-64

Basecsp.dll

6.1.7600.21008

147,328

14-Jul-2011

04:33

x86

Scksp.dll

6.1.7600.21008

184,320

14-Jul-2011

04:33

x86

Basecsp.dll

6.1.7601.21770

148,352

14-Jul-2011

05:51

x86

Scksp.dll

6.1.7601.21770

184,320

14-Jul-2011

05:50

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,320

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

X86_2e858fa90224fee5cc3b86a35eb81889_31bf3856ad364e35_6.1.7600.21008_none_3475c998297753a4.manifest

File version

Not applicable

File size

700

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

X86_9fc972446820ba16b7e48a4b01543d00_31bf3856ad364e35_6.1.7601.21770_none_20ec6009fca8bce9.manifest

File version

Not applicable

File size

700

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7600.21008_none_b6a9c3c9fd868c3c.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

05:14

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7601.21770_none_b83c96e9faecbdc5.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

06:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_ae85019dd14eb5fc8ec69432c2939183_31bf3856ad364e35_6.1.7601.21770_none_08d19f04533970e8.manifest

File version

Not applicable

File size

1,048

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

Amd64_d186e0fc31beddfc3233e6af2f0d0fe9_31bf3856ad364e35_6.1.7600.21008_none_c4f89c62c02c9128.manifest

File version

Not applicable

File size

1,048

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

Amd64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7600.21008_none_12c85f4db5e3fd72.manifest

File version

Not applicable

File size

7,367

Date (UTC)

14-Jul-2011

Time (UTC)

06:37

Platform

Not applicable

File name

Amd64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7601.21770_none_145b326db34a2efb.manifest

File version

Not applicable

File size

7,367

Date (UTC)

14-Jul-2011

Time (UTC)

07:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,758

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7600.21008_none_b6a9c3c9fd868c3c.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

05:14

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7601.21770_none_b83c96e9faecbdc5.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

06:24

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_17dbab85ed1f5e2c428569a5aabbebbb_31bf3856ad364e35_6.1.7601.21770_none_e485240ad32a617d.manifest

File version

Not applicable

File size

1,046

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

Ia64_90fb1d209962676aed429575537317ff_31bf3856ad364e35_6.1.7600.21008_none_07d9f7494afeaed3.manifest

File version

Not applicable

File size

1,046

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

Ia64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7600.21008_none_b6ab67bffd849538.manifest

File version

Not applicable

File size

7,365

Date (UTC)

14-Jul-2011

Time (UTC)

06:03

Platform

Not applicable

File name

Ia64_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7601.21770_none_b83e3adffaeac6c1.manifest

File version

Not applicable

File size

7,365

Date (UTC)

14-Jul-2011

Time (UTC)

07:08

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,168

Date (UTC)

14-Jul-2011

Time (UTC)

17:31

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7600.21008_none_b6a9c3c9fd868c3c.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

05:14

Platform

Not applicable

File name

X86_microsoft-windows-smartcardksp_31bf3856ad364e35_6.1.7601.21770_none_b83c96e9faecbdc5.manifest

File version

Not applicable

File size

7,363

Date (UTC)

14-Jul-2011

Time (UTC)

06:24

Platform

Not applicable

Нуждаете се от още помощ?

Разширете уменията си
Преглед на обучението
Получавайте първи новите функции
Присъединете се към Microsoft приобщени

Беше ли полезна тази информация?

Благодарим ви за обратната връзка!

Благодарим ви за вашата обратна връзка. Изглежда, че ще бъде полезно да ви свържем с един от нашите агенти по поддръжката на Office.

×