Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

What if I can't find the recovery key? If your device is managed by an organization, check with your IT department to retrieve the recovery key. If you can’t find the BitLocker recovery key and are unable to undo any changes that caused it to be needed, you’ll have to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.

If you see “UPnP Not Successful” in your Xbox console’s network settings, your router may need an update.

Step 1: Run DISM DISM provides the files required to repair your corrupted files. You should run DISM prior to running the System File Checker. To do this: Open an elevated command prompt. Type cmd in the Search box. In the search results, right-click Command Prompt, and then select Run as administrator.

Learn how to set up your user account for multifactor authentication with Microsoft 365.

Learn more about mods and how to manage them on child accounts.

This will remove your current version of Windows Media Player. After your PC has restarted, repeat step 1. Expand Media Features and select the Windows Media Player check box. Select OK and then restart your PC. This will reinstall the latest version of Windows Media Player for your system (Windows Media Player 12, with a few exceptions).

If you're moving from a Windows 7 or Windows 8.1 PC to a new Windows device, you'll find that the best way to get apps and games is through Microsoft Store. Microsoft Store is familiar on any device—you can search for free and paid apps like Adobe Reader, view their popularity and ratings, and download them to your device.

Step 1. Download the offline installer from your account portal Important: Before you begin, make sure your PC or Mac meets the system requirements.