Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换 Microsoft/Xbox 礼品卡或其他代码。

Learn how to redeem a Microsoft/Xbox gift card or other code on your mobile device, Windows device, or Xbox console.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

This page provides support links for home users and support phone numbers for business users.

电话支持 星期一至星期五: 上午 9:00 - 晚上 9:00星期六至星期日: 上午 10:00 - 晚上 6:00

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.