Redeem a gift card or code to your Microsoft account

Note: If you are having trouble redeeming a code, check out Troubleshooting, below.

Tips about gift cards and codes

Here are a few tips you should know before you get started:

  • Both the Microsoft and Xbox cards work just the same. Once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows, and on Xbox. You can get the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

  • Gift cards do not currently work at physical Microsoft Stores.

  • You currently cannot buy Microsoft 365 with a gift card.

How to redeem a gift card or code online

The easiest way to redeem a gift card or code is online. Sign in to microsoft.com/redeem with your Microsoft account, enter the 25-character code, and then select Next.

Important: 

  • If you or your family have multiple Microsoft accounts, make sure you're signed in to the one to which you want to apply the gift card or code. Money can't be transferred from one Microsoft account to another and can't be converted from one currency to another. For more info, see Limits on the money in your Microsoft account.

  • Try signing in to your Microsoft account using an InPrivate browser session to clear all other Microsoft account info from the cache. See Browse InPrivate in Microsoft Edge for more info.

If you want, you can also redeem a card or code from Microsoft Store on a Windows 10 device. For more details, go to the next section.

How to redeem a new Office product key online

Sign in to Office.com/setupwith your Microsoft account, enter the 25-character product key, and then select Next.

How to redeem a gift card or code from Microsoft Store on a Windows 10 device

Note: To redeem a gift card or code on your Xbox One or Xbox 360, see How to redeem gift cards and codes.

Here's how to redeem a gift card or code from Microsoft Store on a Windows 10 device: 

  1. On your Windows 10 device, select Microsoft Store  on the taskbar.

  2. In Microsoft Store, select the See more  menu (located next to the Search  box on the upper right side of the page).

  3. Select Redeem a code. If you aren't already signed in, sign in to the Microsoft account on which you want to redeem the code.

  4. Enter the 25-character code, and then select Redeem. Don’t worry about hyphens, the system takes care of those for you.

How can I tell if my card or code was redeemed?

To see if your card or code was redeemed, check your order history. On the Order history page, look for the date that you redeemed the card or code, and you’ll see the order number and how the card or code was used. If you see Redeemed code under Payment method, the card or code was successfully redeemed.

What happens after I redeem my gift card or code?

  • If the card or code has money on it, we'll apply the entire balance to your Microsoft account. You can use it to buy things from Microsoft Store online, on Windows 10, and on Xbox One.

  • If the card or code is for a specific app or game, we'll add it to your personal library, where you can download and install it. Go to My Library in Microsoft Store. When some apps or games are redeemed, they will take you to the product page where you can also download and install.

  • If the card or code is for a subscription, you can find it in your Services & subscriptions.

Troubleshooting

If you’re having trouble redeeming a gift card or code, select one of the following troubleshooting scenarios that best fits your issue, and it will expand to display more info:

  • Once a code has been redeemed, it can't be redeemed again.

  • Check your order history to see if it was already redeemed on your account.

  • If you have more than one Microsoft account, you might have redeemed it on the other one. Try signing in with your other Microsoft account and try redeeming again, or checking your order history.

Check that you entered the code correctly. If the code was damaged, scratched, or warped in some way you may not be seeing the correct characters. Codes shouldn't contain the following characters: A, E, I, O, U, L, S, 0, 1, 5. 

If the code was damaged, scratched, or warped in some way you may not be seeing the correct characters. Codes shouldn't contain the following characters: A, E, I, O, U, L, S, 0, 1, 5.

If it's a physical code, try returning it to the place you purchased it from and explaining that it couldn't be redeemed.

If it's a digital code, contact the person who sent it to you and explain that the code couldn't be redeemed. If this code was a gift from another player, ask them to sign in to their Order history and select Cancel item.

There are a couple of places you can look for your content after redeeming a code.

Windows 10

If this is a Windows 10 game or app, launch the Microsoft Store app on your device and then select  > My Library > All owned.

Xbox One

If this is an Xbox One game or app, see How to install games on Xbox One for more info.

If the code is for content you already own, there are a couple of places you go to install your content.

Windows 10

If this is a Windows 10 game or app, launch the Microsoft Store app on your device and then select  > My Library > All owned.

Xbox One

If this is an Xbox One game or app, see How to install games on Xbox One for more info.

You can give the code to a friend since you no longer need to redeem it.

You might not be able to redeem a code to your account if you have a pending balance due on a subscription.

See Pay for a past-due Microsoft subscription for more info.

If the code hasn't been activated, return it to the place where it was purchased and ask for them to activate it so it can be redeemed. Make sure to take your proof of purchase with you.

The code was purchased for use in a different country or region than the one your account is set to, so you won't be able to redeem it.

If you purchased this code, try contacting the retailer you purchased it from for assistance.

If this was a gift from someone, and the person who sent it to you doesn't live in the same country or region as you, ask them to sign in to their Order history and select Cancel item. Once they do that, they can resend the code using the country or region that matches the one on your account.

Some subscriptions limit the amount of time you can add using a code. If this happens, you'll need to wait before you can redeem the code.

You can check how much time is left on your subscription at account.microsoft.com/services.

If the code was purchased from another company, such as Amazon.com, Best Buy, or EA, contact them directly to redeem the code.

Gift cards can be redeemed to personal Microsoft accounts, not business or corporate accounts. If you don't have a personal account, visit the Microsoft account page to sign up.

  • Gift cards can't be used to shop at Microsoft Store retail locations.

  • You can’t use a gift card to purchase Microsoft 365 subscriptions.

  • You can’t use Microsoft or Xbox gift cards to purchase content from the Xbox 360 Marketplace or Xbox 360 content on the Xbox One.

  • A gift card can only be redeemed in the currency printed on the card, or described on the web site. Example: a gift card in U.S. dollars can’t be used to buy an app priced in Euros.

  • The gift card or code may have additional instructions, and may be subject to additional terms and conditions.

More info

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