You can manage returns, exchanges, and more on the Order history page. 

To request a return or exchange:

  1. Go to your Order history and find the item you wish to return.

  2. Select Request a return. If you don’t see Request a return, your item may not be eligible for a return.

  3. You can see the status of your return or exchange on the Order history page


  • If you want to cancel a Microsoft or Xbox subscription, see Cancel or turn off recurring billing.

  • If you purchased a product from another organization and have changed your mind, you may contact that organization to inquire about returns or refunds (subject to their refund policy).

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