Help with Films & TV app problems on Windows 10

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Problems using Films & TV in Windows 10 might be due to an app error or incorrect settings.
Solution 1: Verify your settings

Verify that your computer’s time, date, language and region settings are correct:

  1. Press the Windows key + I to open Settings.
  2. Tap or click Time & language.
  3. Select either Date & time or Region & language and tick all settings.

Solution 2: Clear the Temp folder

To clear the Temp folder on your computer:

  1. Press the Windows key + R.
  2. In the Run box, type Temp and then press Enter.
  3. Select all files and folders, right-click them and then tap or click Delete.
    Note If you are notified that some files or folders are in use, select Skip.

Solution 3: Reset Internet Explorer settings

For help, see How to reset Internet Explorer settings.

Solution 4: Restore default libraries

To restore your computer's default libraries, follow these steps.

Note Deleting and re-creating the libraries does not affect the data in the libraries.

  1. Open Windows Explorer.
  2. In the left-hand pane, tap or click Libraries. If you don't see "Libraries" listed, select View at the top of the screen. On the Navigation pane menu, make sure that Show all folders is selected.
  3. Right-click (or tap and hold) each library (Documents, Pictures, Music and Videos) and then tap or click Delete.
  4. In the left-hand pane, right-click (or tap and hold) Libraries and then click Restore default libraries.

This action re-creates the libraries. All of the data in the library folders should now be accessible again through Windows Explorer.

Solution 5: Use System File Checker

Some of your Windows files may have become corrupted or accidentally removed from your computer, which could interfere with your computer’s ability to play media files. For more information, see Use the System File Checker tool to repair missing or corrupted system files.

If you keep experiencing the problem, contact Support.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 3078121 - Last Review: 07/28/2015 17:04:00 - Revision: 1.0

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